Overview
System Administrator (PITD) Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

Do you want to join a team that is building tailored technical solutions to modernize our government27s mission and our client27s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation27s cyber interests? Join our growing team as a System Administrator (PITD), supporting the NGA customer mission.

Responsibilities What you get to do every day:

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Primary Responsibilities

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned.

• Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

Operations and Sustainment

• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• May require after hours/weekend support in support or mission, program and special projects.

Software and Hardware Support

• Image laptops and install specialized software as requested, adhering to standardized configurations.
• Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems.
• Provide technical support to users, resolving hardware and software issues efficiently and effectively.

Mobile Device Management (MDM)

• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

Asset Management and Accountability

• Process hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability, ensuring compliance with customer policies.
• Support the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

Records Management

• Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required: DoD 8570 - CompTIA Security+ certification

Education/Experience:

• Requires Bachelor's degree (Computer Science, Information Systems, or Business is preferred) OR
• Experienced System Administrator with 3-5 years' experience in related field

Required Skills:

• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
• Professional, energetic and positive attitude
• Excellent written and verbal/interpersonal communications skills

What is ideal?

• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You27ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $104,000-$124,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.