Job Summary:
The System Administrator will support the administration, deployment, and reliability of store technology solutions, including POS systems, peripherals, mobile devices, and Android-based devices. The role will provide technical support for remote store users, assist with MDM migration and Android device configuration, and collaborate with stores, vendors, project teams, and internal stakeholders. The position requires strong technical aptitude, troubleshooting skills, customer service orientation, and the ability to use reporting, scripting, and automation to improve operational efficiency and system performance.
Key Responsibilities:
• Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.
• Provide technical support and troubleshooting for issues involving store technology.
• Support remote users and directly assist store associates with technology-related issues.
• Address technology issues in a timely and efficient manner to maintain high customer satisfaction.
• Support mobile device management activities, particularly Android device configuration and MDM migration.
• Utilize reporting tools, scripting languages, and automation techniques to streamline workflows and reduce manual effort.
• Apply automation to enhance system performance and operational efficiency.
• Communicate with internal and external business partners to understand and troubleshoot technology issues.
• Provide technical assistance for store technology projects.
• Collaborate with project teams to define requirements, assess technical feasibility, and support successful implementation of technology initiatives.
• Support payment systems and other store technology platforms as required.
Required Qualifications:
• 10+ years of experience in an IT-related field, preferably within a retail technology environment.
• Experience providing technical support to remote users.
• Hands-on experience with mobile device management, specifically Android devices.
• Strong technical proficiency and analytical troubleshooting skills.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation and ability to collaborate effectively with internal and external stakeholders.
• Excellent time management and ability to prioritize multiple tasks and meet deadlines.
• Ability to think critically and react effectively in a high-energy, fast-paced environment.
