Job Title: System Administrator Level 3
Location(s): Annapolis Junction, Maryland
Hours: Regular Full-Time
Salary Range: $154k/yr - $170k/yr
Clearance RequirementsThis position requires a current and active TS/SCI with Poly at the time of application.
What you will be doing:Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal
customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and
installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and
resolution of problems - Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
- Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
- Perform periodic vulnerability scans of systems
- Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc. - Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Communicate and coordinate with the Information System Security Officer (ISSO) and
Information System Owner (ISO) regarding system changes as part of the Change and
Configuration Management Process - Support the ISO by completing required milestones of Plan of Action & Milestones
(POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations - Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)
policy. - Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Position RequirementsMinimum Requirements:Experience:
- Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Six (6) years of experience with Service Management (ITSM) is required.
Education:
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Certifications:
- Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certifications.
- ITIL 4 platform certification is required.
Physical DemandsThis is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.
Why JASINT?At JASINT, we proudly boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that's why we are seeking you!
We understand and respect the dedication and sacrifice required to serve our nation's greatest efforts, and our commitment, in turn, is to Support You!
JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.
*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***
JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.
