Job Description

SALARY RANGE $155,000 - $215,000/year

DUTIES As a successful candidate for the System Administrator II role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems while managing IT system infrastructure and processes related to those systems. You will support day-to-day IT operations, including monitoring and resolving issues across client, server, storage, network, and mobile devices. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution while supporting escalation processes and communicating status updates to agency management and internal customers. You will assist with the dispatch system and hardware issues and remain engaged through the resolution process. You will also configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot system issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance.

Required Skills

SKILLS

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems, and remain involved in the resolution process
• Configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance

QUALIFICATIONS Candidates must possess a Bachelor's degree in a technical discipline from an accredited college or university and ten (10) years of experience as a System Administrator on programs and contracts of similar scope, type, and complexity. In lieu of a Bachelor's degree, five (5) additional years of System Administrator experience may be substituted.

Additional Requirements:

• Three (3) years of experience installing, configuring, maintaining, troubleshooting, and using system security tools, including container security, virtual machine security, security boundary enforcement, configuration tools, and reporting tools
• Three (3) years of experience with tools such as ELK, Tripwire, VMware, and the RedHat SE Linux security tool suite is strongly preferred