Salary: $70,000 to $100,000

This is a backfill for an existing vacancy within the team.

What you will be doing

This position is responsible for maintaining the servers in our datacenter. This includes patching, updates, security, upgrades, performance, and backups. You will be working with the IT department and business to ensure our servers are current and secure. The responsibilities include but are not limited to the following

Key Accountabilities:

Manage and Maintain Core Systems and Infrastructure

• Administer, monitor, and maintain servers, network infrastructure, and operating systems.
• Ensure system reliability, performance, and security through proactive monitoring and maintenance.
• Perform system updates, patches, and configuration changes as required.

Providing Technical and User Support

• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Support users both in-person and remotely, providing Tier 1-2 assistance.
• Evaluate and respond to critical business system issues promptly to minimize downtime.

Monitor Risk and Ensure Business Continuity

• Maintain backups, disaster recovery plans, and data protection procedures.
• Monitor systems 24/7 to detect, assess, and mitigate potential risks or outages.
• Report and escalate system risks or incidents proactively to IT leadership.

Collaborate and Communicate Across IT Teams and Vendors

• Work closely with IT colleagues to align infrastructure initiatives with broader IT goals.
• Partners with vendors and service providers for maintenance, upgrades, and troubleshooting.
• Communicate clearly and consistently on system health, incidents, and project progress.

Maintain IT Compliance, Documentation, and Standards

• Keep accurate records of configurations, assets, and procedures.
• Ensure compliance with company IT policies, cybersecurity standards, and data governance requirements.
• Support audits and contribute to continuous improvement of IT processes and documentation

Key Results/Key Outcomes

• System Reliability: Maintain 99%+ uptime across systems and networks.
• Issue Resolution: Reduce response and ticket closure times.
• User Satisfaction: Deliver responsive, high-quality support with minimal recurring issues.
• Security & Compliance: Ensure a secure IT environment with no major breaches.
• Project Delivery: Complete IT initiatives within scope, budget, and timelines.

WORK ENVIRONMENT

This role is based at our Burlington, ON head office and requires regular in-office presence. Candidates must be able to reliably commute to our Burlington location for in-person collaboration, meetings, and team activities. Applicants must reside in the Burlington region or within reasonable commuting distance to our head office. This ensures effective participation in our team-oriented culture and supports our commitment to employee engagement and collaboration.

COMMUNICATION

Communicate clearly and concisely both orally and in writing.

Establish and maintain positive collaborative relationships with customers.

TEAMWORK AND COLLABORATION

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.

PROBLEM SOLVING

Be able to recommend creative solutions to various issues that may arise.

QUALITY

Ensure employees understand and adhere to ISO policies and procedures.

PERSONAL DEVELOPMENT

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. Participates on committees and special projects as requested.

What you bring to the table

Expertise in Windows Server and Microsoft 365 (Active Directory, Exchange, Teams, SharePoint).

Strong grasp of networking, cybersecurity, and system troubleshooting.

Skilled in IT support, ticketing systems, and documentation.

Experience with virtualization, cloud platforms (Azure), and backup solutions.

Analytical, detail-oriented, and effective at resolving complex technical issues.

Preferred Skills

AzureStack HCI / Azure Local

Windows Failover Cluster

Microsoft Endpoint

Microsoft Azure

Microsoft Sentinel

Azure ARC

Dell Networker

Dell Data Domain

Veeam

LibreNMS

GLPI

Cisco Networking

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!