We are seeking a Business Consultant to provide specialized Symitar EASE™ services to larger-asset clients, bridging standard support and advanced assistance.
This remote position requires candidates to live within approximately 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.
This position does not offer current or future immigration sponsorship, including H-1B or PERM.
All positions may require an onsite interview or in-person onboarding to verify identity.
What you'll be responsible for:
• Serve as the primary contact and trusted advisor for clients' processing, data center, and complex technical needs.
• Coordinate client and vendor integrations with the EASE Data Center.
• Lead regular client calls, review strategic plans, and align Jack Henry resources for projects, testing, training, and deployment.
• Provide status updates, monitor cases, and partner with the Customer Relationship Manager to support escalations.
• Identify process improvements and future client needs, document solution approaches, use data insights to improve performance, and communicate opportunities to the appropriate sales team.
What you'll need to have:
• Minimum of 5 years of experience in financial institution back-office environments or FinTech.
• Must also be available to work one on-call shift per calendar year
Preferred qualifications:
• Advanced knowledge of the Symitar Core.
• Advanced knowledge of SMA OpCon Solution Manager automation and SFTP.
• Outstanding communication, customer service, and organizational skills.
• Ability to define requirements, analyze processes, and recommend improvements.
• Ability to manage multiple projects and meet aggressive deadlines.
Excited about this opportunity? We encourage you to apply. We value passionate, driven candidates who support our mission and bring unique perspectives.
This remote position requires candidates to live within approximately 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.
This position does not offer current or future immigration sponsorship, including H-1B or PERM.
All positions may require an onsite interview or in-person onboarding to verify identity.
