The COO will be a key member of the executive leadership team, responsible for developing and executing a comprehensive global supply chain, sourcing, production, fulfillment, and logistics strategy to support a rapidly scaling omni-channel business. This role will oversee and optimize operations across owned retail stores, wholesale, international distributors, DTC eCommerce, pop-up activations, and large-scale events while leading a long-term margin expansion strategy, improving on-time delivery, and building the operational foundation for global scale.
RequirementsGlobal Supply Chain & Logistics- Design and implement a scalable global supply chain strategy to support international growth.
- Lead and optimize apparel sourcing, production, logistics, and fulfillment from factory through customer delivery.
- Operationalize and continuously improve international distributor relationships, ensuring scalable systems, accountability, and performance.
- Expand and optimize Bandit's international 3PL fulfillment footprint to improve speed, cost efficiency, and customer experience.
- Select and manage global logistics, fulfillment, and distribution partners to ensure efficiency, resiliency, and cost-effectiveness.
Global Omni-Channel Operations- Build and scale a true global omni-channel operating model spanning owned retail, wholesale, international distributors, DTC eCommerce, pop-ups, and large-scale events.
- Develop scalable back-end systems and processes supporting inventory visibility, order orchestration, and operational excellence across every channel.
Customer Service Operations- Develop and lead customer service strategies to enhance customer satisfaction and retention.
- Implement tools and processes for efficient issue resolution and proactive customer engagement.
Retail & Wholesale Expansion- Partner with the CEO to drive strategy and execution for international retail and wholesale growth.
- Build and maintain relationships with global retail partners to ensure mutual success.
Margin Expansion & Financial Performance- Lead long-term gross margin expansion through sourcing optimization, operational efficiency, factory negotiations, and disciplined cost management.
- Drive world-class on-time delivery performance while improving profitability across the supply chain.
- Monitor and manage operational budgets to ensure alignment with annual financial plans.
Leadership & Collaboration- Build and lead a high-performing team across key operational functions.
- Recruit, retain, mentor, and develop world-class talent while fostering a culture of accountability, innovation, and collaboration.
- Collaborate with cross-functional leaders across Product, Marketing, Finance, and Retail to align operational strategies with business objectives.
- Balance near-term execution with long-term capability building to support sustained global growth.
What We're Looking For:- 15+ years of senior leadership experience in operations, supply chain, sourcing, or logistics within premium apparel or consumer brands.
- Demonstrated success building and leading complex apparel sourcing, production, and supply chain systems.
- Deep experience negotiating commercial terms with factories and suppliers to enable efficient scaling and margin expansion.
- Proven track record of scaling global operations for an omni-channel retail brand, including international wholesale and distributor expansion.
- Extensive existing relationships with high-quality technical performance apparel factory partners across multiple regions.
Benefits- This is a full-time, in-office role based in our Greenpoint, Brooklyn headquarters
- Competitive base salary + equity
- Comprehensive health, dental, and vision benefits and flexible PTO
- Rocket-ship level momentum with a career-defining opportunity at-hand
Salary Range: $225,000 - $300,000 + equity
