We anticipate the application window for this opening will close on - 10 Aug 2026

A Day in the Life
The Sustaining Engineer II supports Service & Repair operations for distributed products across the CST and ENT operating units, including Advanced Energy products such as AEX Generators and with associated monopolar and & bipolar disposable handpieces, as well as ENT products including the PTeye Console with associated and accessories. This role helps ensure service processes, documentation, tooling, and infrastructure remain effective.
This position is best suited for an engineer with an electrical, instrumentation, or electro-mechanical background who can work across sustaining engineering, service documentation, and process improvement. The role is focused on maintaining service infrastructure, supporting work instructions and records, and helping new or acquired products transition into service operations in a scalable way across regions.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 5 days per week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Responsibilities may include the following and other duties may be assigned.

• Support distributed products for Service & Repair Operations across CST and ENT operating units serviced in: Fort Worth, TX; Louisville, CO; Jacksonville, FL
• Represent Service & Repair Operations in NPI, RPM, and continuous improvement projects to ensure new and sustaining products can be supported effectively in service centers.
• Maintain service infrastructure, including service processes, tools, and systems that support continued operation, maintenance, and optimization of serviced products.
• Manage and improve work instructions, service records, and supporting documentation used to document service activity and maintain operational consistency
• Use Excel to manage service records and forms, including spreadsheet configuration, formula validation, and formatting needed to support accurate documentation.
• Evaluate technically feasible and economically viable sustainment solutions that support long-term serviceability and operational efficiency.
• Analyze service and maintenance data to identify trends, improve sustainability, and support continued operation under changing business or product conditions.
• Develop and implement design, process, material, or test specification changes that improve product quality, reliability, manufacturability, and service support.
• Collect and evaluate service use and maintenance data and support root cause analysis of in-service issues such as parts obsolescence, reliability trends, safety risks, and failure causes.
• Partner with technicians and experienced site experts to document findings, implement corrective actions, and strengthen service processes.
• Support the introduction of new and acquired products into service operations by translating service requirements into practical processes that can be applied across regions.
• Work with stakeholders across sites and regions to adapt service processes in a way that balances quality, cost, and operational limitations without creating unnecessary local variation.
• Support international service sites by helping provide tooling, training, and process guidance needed for consistent execution.

Must Have: Minimum Requirements

• Bachelor's degree required
• Minimum of 2 years of relevant experience, or advanced degree with a minimum of 0 years of relevant experience.

Nice to Have

• Electrical engineering, instrumentation engineering, or other engineering background supporting electro-mechanical systems.
• Experience in medical device, service center, manufacturing, or regulated product environments.
• Familiarity with sustaining engineering, service documentation, or product support within service and repair operations.
• Strong Excel skills, including managing complex spreadsheets, validating formulas, and maintaining structured service records.
• Experience supporting new product introduction, product lifecycle changes, or acquired technologies in an operations environment.
• Ability to translate technical requirements into practical work instructions, service documentation, and repeatable support processes.
• Experience working across multiple sites or regions to standardize processes and support scalable execution.
• Exposure to continuous improvement methods such as Lean or Lean Six Sigma.
• Ability to learn troubleshooting over time while partnering effectively with technicians and senior technical experts.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. a7 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official [redacted].com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [redacted].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$81,600.00 - $122,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans