• Serve as a primary point of contact for clients, responding to bond-related inquiries and requests, including contract documents, bond forms, rating questions, billing matters, and other surety needs.

• Establish and maintain strong relationships with clients and surety carrier representatives to support the ongoing administration of client bond programs.

• Coordinate with surety company representatives to manage transactional activities, including premium billings, rating issues, contract documents, bond forms, bid results, and bond execution.

• Prepare client-specific documentation, including Prequalification Letters, Affidavits, and Bond Authentication Forms.

• Process bond-related billing transactions and partner with the Accounting team to ensure accurate and timely invoicing.

• Maintain electronic client files and documentation within agency management systems, including SuretyWave and Applied Epic.

• Manage multiple priorities while ensuring accuracy and timely completion of work in a deadline-driven environment.

• Deliver exceptional customer service and support to both internal and external stakeholders.

• Pursue ongoing professional development to enhance industry knowledge and technical expertise.

• New Jersey Insurance License or the ability to obtain one upon hire.

• Strong verbal and written communication skills.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to understand and apply arithmetic concepts.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to work effectively in a fast-paced, deadline-driven environment.

• Strong commitment to customer service and relationship management.

• High School Diploma or equivalent required.

• 3-5 years of surety experience required.

• Brokerage and/or underwriter experience preferred.

Base Pay + Commission

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