TeleTech

Support Team Administrator, Senior

TeleTech$99K — $225K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with military training and support
  • 5+ years integrating training environments and planning architectures for Army MCiS
  • 3+ years in a supervisory role leading technical teams
  • 2+ years performing system enhancements and installing software updates
  • Secret clearance required
  • Bachelor's degree in a relevant field

Responsibilities

  • Support the technical infrastructure for military command-and-control system training
  • Install, maintain, and troubleshoot complex hardware and software systems
  • Design and integrate simulations for large-scale training exercises
  • Lead administration of servers, networks, and storage for training capability
  • Ensure compliance with security standards during global training events

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and tuition assistance
  • Professional development opportunities
  • Employee recognition awards program
Full Job Description
Support Team Administrator, Senior
The Opportunity:

As a Mission Command Information System (MCIS) administrator on our team, you'll support the technical infrastructure used to train military personnel on command-and-control systems. This includes installing, maintaining, and troubleshooting the complex hardware and software systems used in simulated combat exercises known as Warfighter Exercises (WFXs). You'll design, integrate, and maintain the infrastructure that powers large-scale, computer-based training exercises, ensuring that constructive simulations and After-Action Review tools run smoothly for commanders and battle staffs.

You will lead the administration of servers, networks, virtualization platforms, and storage systems that underpin the Joint Land Component Constructive Training Capability (JLCCTC) and After Action Review environments. Your role bridges technical support, architecture planning, and security compliance, enabling seamless integration of Army Mission Command Information Systems into global training events.

You Have:
  • 5+ years of experience with Military training and training support
  • 5+ years of experience integrating training environments, planning architectures, and stimulation of Army Mission Command Information Systems (MCiS) in support of training events and distributed exercises
  • 3+ years of experience in a supervisory role leading technical teams
  • 2+ years of experience in performing system enhancements and installing software updates
  • Secret clearance
  • Bachelor's degree


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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