What You'll Do- Be the first point of contact for customer inquiries via email and support tickets.
- Troubleshoot issues, escalate complex cases, and collaborate with Product and Engineering to drive solutions.
- Guide new users through the onboarding and system setup process.
- Track and report recurring issues to improve our product and customer experience.
- Keep our Help Center and internal knowledge base accurate and up to date.
- Partner with teams across the company to advocate for customer needs and streamline processes.
Who You Are- A strong communicator with excellent writing and people skills.
- Customer-obsessed - you genuinely enjoy solving problems and helping others.
- Tech-curious and eager to learn about AI and legal tech.
- Organized, detail-oriented, and thrive in a fast-paced environment.
Preferred Qualifications- Bachelor's degree or equivalent experience (all majors welcome).
- 0-2 years in customer support, success, or help desk roles.
- Familiarity with tools like Zendesk, Intercom, Salesforce, or HubSpot.
- Interest in AI, SaaS, or legal tech is a big plus.
CompensationThe salary range for this position is $78,000 - $90,000 plus company equity. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
