Job Title: Support Specialist
Location: Remote Industry: Healthcare
Pay Rate: $40 - $45 / HR
Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.
Job Description: We are currently hiring for a Support Specialist. Duties will consist of taking incoming calls pertaining to support helping participants of programs set goals, make progress in their mental health journey, and identify needs.
Key Responsibilities: - Create a positive, warm and welcoming safe space for clients.
- Take inbound calls regarding support services, identify areas to support with unmet needs, and set goals and plans for follow-up.
- Manage caseload by responding to transfer calls and place outbound calls with established participants.
- Assist clients in understanding employer benefits, eligibility, and available resources.
- Complete strong and clear documentation.
- Other duties as assigned.
Qualifications: - Must have a Master's degree in Social Work, Counseling, Psychology, Health & Wellness Coaching, or a related health field.
- Must have at least 2 years of providing behavioral health or solution focused support.
- Must be able to work full time hours Monday thru Friday within the hours of 10AM-8PM CST.
- Must have excellent written and verbal communication abilities.
- Must have strong organizational and time-management skills.
- Must strong follow-up skills.
