Amazon

Support Engineer V - AMZ9898385

Amazon$121K — $163K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
  • Two years of experience in the job offered or related occupation
  • Experience with scripting in modern programming languages
  • Familiarity with troubleshooting and debugging technical systems
  • Proficiency in agile/scrum or related collaborative workflow
  • Knowledge of live streaming environment, including encoding and delivery.

Responsibilities

  • Collaborate with peers on high-severity support issues
  • Provide on-call support and escalate critical incidents
  • Aid in the development of operational tools and automation
  • Create and maintain knowledge-base articles and documentation
  • Coordinate customer notifications and workflow follow-ups
  • Deliver high-standard live streaming content globally
  • Report performance metrics to senior leadership.

Benefits

  • Full range of medical benefits
  • Financial benefits including equity and sign-on payments
  • Comprehensive employee support and wellness programs
  • Flexible work arrangements to promote work-life balance
  • Access to various employee training and development opportunities.
Full Job Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Support Engineer V

Job Location: Seattle, Washington



Position Responsibilities:

Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes. Provide on-call support and act as point of escalation for high-severity issues. Aid in the development and testing of operational tools and AI that improve efficiency through automation. Create and maintain team-specific knowledge-base articles and operational and training documentation. Conduct customer notification and workflow coordination with follow-up to maintain service level agreements. Deliver live streaming content to a high standard globally. Deliver reports to senior leadership. Assist in the training of new support staff.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Employer will accept four years of experience in the job offered or a related occupation as equivalent to a bachelor's degree and two years of experience. Must have two years of experience in the following skill(s): (1) scripting in modern programming languages; (2) troubleshooting and debugging technical systems and documenting findings; (3) agile/scrum or a related collaborative workflow; and (4) supporting a live streaming environment, including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support.

40 hours / week, 8:00am-5:00pm, Salary Range $121,000/year to $163,700/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.#0000

BASIC QUALIFICATIONS

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Employer will accept four years of experience in the job offered or a related occupation as equivalent to a bachelor's degree and two years of experience. Must have two years of experience in the following skill(s): (1) scripting in modern programming languages; (2) troubleshooting and debugging technical systems and documenting findings; (3) agile/scrum or a related collaborative workflow; and (4) supporting a live streaming environment, including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support.#0000

PREFERRED QUALIFICATIONS

Please see job description and the position requirements above.

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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