Amazon

Support Engineer II-Ext - AMZ9790409

Amazon$102K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
  • 4 years of experience in a similar role or occupation, or 6 years of relevant experience can substitute for degree.
  • Proficient in Linux or Windows Operating System support.
  • Experience with service-oriented architecture and web services.
  • Skilled in Configuration Management Software.
  • Scripting/programming experience with PowerShell, Ruby, Python, or Bash.
  • Experience with cloud infrastructure, virtualization, and security protocols.

Responsibilities

  • Operate the Managed Service platform and collaborate with internal teams to support customer needs.
  • Reproduce complex customer issues to troubleshoot and identify root causes.
  • Drive customer communication during critical events and incidents.
  • Build proof of concept environments following cloud best practices.
  • Collaborate in creating tools that enable efficient operation for AWS Engineers.
  • Identify and implement improvements for technical processes.
  • Act as a mentor and escalation point for less experienced engineers.

Benefits

  • Comprehensive medical coverage options.
  • Financial planning and benefits.
  • Opportunities for equity and sign-on bonuses.
  • Work-life balance initiatives.
Full Job Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Support Engineer II-Ext

Job Location: Dallas, Texas



Position Responsibilities:

Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments. Re-produce complex customer issues to troubleshoot and determine root cause. Drive customer communication during critical events. Build proof of concept environments that abide by cloud-best-practices. Collaborate to help build utilities and tools for internal use that enable AWS Engineers to operate safely at high speed and wide scale. Identify and drive improvements for technical processes. Learn and leverage groundbreaking technologies. Act as an escalation point and mentor to less experienced engineers on the team and across Amazon. Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and four years of experience. Must have four years of experience in the following skill(s): (1) Using Linux or Windows Operating System support; (2) using service-oriented architecture and web services; (3) Configuration Management Software; (4) scripting/programming experience including PowerShell, Ruby, Python, or Bash; (5) Using IAM, Active Directory and ADFS; (6) supporting CI/CD workloads in a DevOps team; (7) configuring, managing or troubleshooting systems of scale including cloud, virtualization, distributed networks, and co-location; (8) Deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and (9) using aspects of security: including network, application, security protocols, and cryptography.

40 hours / week, 8:00am-5:00pm, Salary Range $102,236/year to $160,000/ year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.#0000

BASIC QUALIFICATIONS

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and four years of experience. Must have four years of experience in the following skill(s): (1) Using Linux or Windows Operating System support; (2) using service-oriented architecture and web services; (3) Configuration Management Software; (4) scripting/programming experience including PowerShell, Ruby, Python, or Bash; (5) Using IAM, Active Directory and ADFS; (6) supporting CI/CD workloads in a DevOps team; (7) configuring, managing or troubleshooting systems of scale including cloud, virtualization, distributed networks, and co-location; (8) Deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and (9) using aspects of security: including network, application, security protocols, and cryptography.#0000

PREFERRED QUALIFICATIONS

Please see job description and the position requirements above.

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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