Amazon

Support Engineer, AWS Technical Content Experience

Amazon$80K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or above in a related field
  • Experience with AI/ML technologies
  • Experience troubleshooting and debugging technical systems
  • 2+ years of software development or technical support experience
  • Experience with developer tools like Git, CI/CD systems, and command-line interfaces

Responsibilities

  • Provide responsive technical support for content publishing tools and development workflows
  • Guide builders through technical onboarding and troubleshooting
  • Monitor support channels to track adoption patterns and emerging issues
  • Identify manual processes and implement automations using AI tools
  • Utilize AI tools daily to enhance own effectiveness and model best practices
  • Maintain documentation for self-serve onboarding and to reduce repeat requests

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation.

The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale.

This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI.

Key job responsibilities

- Provide responsive technical support for content publishing tools, build systems, and development workflows - triaging, diagnosing, resolving, and escalating incidents, so builders are never left waiting.

- Guide builders through technical onboarding, troubleshooting, and operational requests.

- Monitor support channels to surface emerging issues, track adoption patterns, and identify where builders get stuck - routing recurring pain points and insights.

- Identify manual processes and build automations using AI tools, scripts, or integrations.

- Use AI-powered development tools daily to increase your own effectiveness and model best practices for the builders you support.

- Maintain documentation to enable self-serve onboarding and reduce repeat requests.

A day in the life

Your day moves between reactive support and proactive improvement. You use AI-powered tools to quickly triage, diagnose, and troubleshoot builder issues. When a new team onboards, you walk them through an AI-native content platform where agents handle much of the operational complexity. Between support requests, you spot repetitive team processes and explore ways to automate them. You're constantly modeling what it looks like to work alongside AI tools daily - and feeding what you learn back into better docs, better processes, and a better platform.

BASIC QUALIFICATIONS

- Bachelor's degree or above in a related field

- Experience with AI/ML technologies

- Experience troubleshooting and debugging technical systems

- 2+ years of software development, or 2+ years of technical support experience

- Experience with developer tools: source control (Git), CI/CD systems, build tools, and command-line interfaces

PREFERRED QUALIFICATIONS

- Experience working with end user or developer communities

- Experience scripting or coding

- Experience in creating process improvements with automation and analysis

- Experience communicating technical concepts and processes using clear, simple language and visuals

- Knowledge of web services, distributed systems, and web application development

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 74,700.00 - 130,700.00 USD annually

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Technical Services Jobs

Find similar Support Engineer, AWS Technical Content Experience jobs: