Qualifications

• 5-7 years of experience in technical support roles with a security focus.
• Hands-on experience with at least three major security technologies such as Cisco Security Products or EDR platforms.
• Solid understanding of network protocols and traffic flow within enterprise environments.
• Ability to evaluate security changes and articulate potential impacts on security measures.
• Knowledge of Domain Name System and securing it is essential.
• Experience with virtualization technologies is a plus.
• Strong communication skills for interacting with technical and non-technical stakeholders.

Responsibilities

• Support and troubleshoot various security technologies and customer issues remotely.
• Stay updated on security intelligence and hacker methodologies to ensure best practices.
• Manage and prioritize requests within established Service Level Agreements (SLAs).
• Efficiently handle ticket management and resolution.
• Conduct health checks for security platforms as required.
• Assist with escalated security engagements when needed.
• Communicate effectively with customers to ensure smooth operations and change implementations.

Benefits

• Energetic work environment with corporate culture amenities.
• Comprehensive medical, dental, and vision insurance.
• 401K retirement plan with company match opportunities.
• Short and long-term disability income protection.
• Flexible spending account options for medical and dependent care.
• Generous paid time-off policy including vacation and sick leaves.
• Certification training and hands-on learning opportunities available.