Inside the Role

Responsible for the strategic leadership, development, and continuous optimization of DCNA's aftermarket supply chain, logistics network, and parts distribution strategy for the United States. Leads international and cross-functional initiatives across DCNA, DTNA, Daimler Buses Headquarters, manufacturing locations, Procurement, suppliers, service partners, and third-party logistics providers. Develops long-term supply chain strategies and networks that address capacity, inventory, sourcing, warehousing, customs, transportation, and distribution requirements in support of business goals.
Accountable for improving parts availability, customer service levels, lead times, inventory performance, cost-to-serve, and operational efficiency. Establishes performance indicators and governance routines, leads corrective actions, and drives sustainable process improvements. Partners with Procurement to localize selected commodities, strengthen regional supply resilience, reduce cost and lead time, and minimize coach-down events caused by parts unavailability.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

The position requires a strategic and entrepreneurial mindset combined with strong operational execution. The role is expected to work across organizational boundaries, establish effective management structures, and deliver measurable improvements in customer uptime, service level, cost, lead time, inventory performance, and process efficiency. Other duties may be assigned based on Aftermarket business needs.

Strategic Leadership and Project Management

• Lead the development and execution of DCNA's aftermarket supply chain, logistics, warehousing, and distribution strategy in alignment with business objectives.
• Lead complex international and cross-functional programs from concept through implementation, including defined scope, business case, milestones, resources, risks, governance, and measurable results.
• Act as the central coordination point among DCNA, DTNA, Daimler Buses Headquarters, manufacturing plants, PDI operations, internal functions, suppliers, customs partners, carriers, and third-party logistics providers.
• Provide management direction for day-to-day priorities while building scalable structures that support long-term business growth.
• Present supply chain performance, risks, recommendations, and decisions to Aftermarket leadership and relevant stakeholders.

Distribution Strategy, Warehousing and Transportation

• Develop and implement a long-term spare parts distribution strategy for the United States, including network design, stocking locations, fulfillment models, transportation programs, and third-party logistics concepts.
• Lead the design, implementation, and continuous improvement of warehousing and material-flow concepts, including capacity, storage, inventory accuracy, productivity, quality, and operational controls.
• Optimize inbound and outbound transportation, routing, carrier performance, shipment consolidation, and expedite processes to improve service while reducing total logistics cost.
• Evaluate network redesign opportunities and develop recommendations for regional stocking, warehouse expansion, outsourcing, insourcing, and service coverage.

Inventory Management and Parts Availability

• Own the inventory management framework for aftermarket parts, including segmentation, stocking policies, safety stocks, reorder parameters, lifecycle planning, obsolescence management, and working-capital optimization.
• Balance parts availability and customer uptime requirements with inventory investment, storage capacity, and supply risk.
• Lead root-cause analysis and countermeasures for backorders, past-due orders, supply constraints, and coach-down events caused by missing parts.
• Coordinate recovery plans for critical shortages and ensure clear escalation, ownership, and follow-through across internal and external partners.

Customs and International Trade

• Develop and govern customs, import/export, and trade-compliance processes for the international spare parts supply chain.
• Ensure accurate documentation and compliant processing in collaboration with internal experts, customs brokers, suppliers, and logistics providers.
• Identify and implement opportunities to reduce customs delays, administrative effort, border-crossing lead time, and avoidable cost.

Procurement, Localization and Supplier Development

• Partner with Procurement to identify, prioritize, and execute localization opportunities for selected commodities and services.
• Develop sourcing and supplier strategies that improve cost, lead time, availability, quality, and supply-chain resilience.
• Lead cross-functional supplier performance and risk reviews; initiate recovery plans, fallback strategies, and supplier-development actions where required.
• Support commercial negotiations and long-term programs covering transportation, warehousing, sourcing, EDI infrastructure, allocations, quality campaigns, and major recovery efforts.

Process Excellence and Transformation

• Elaborate, introduce, standardize, and continuously improve end-to-end processes across planning, procurement, inbound logistics, customs, warehousing, inventory management, order fulfillment, and distribution.
• Develop process governance, roles and responsibilities, decision rights, escalation paths, work instructions, and audit-ready documentation.
• Lead digitalization, systems, data-quality, EDI, and reporting initiatives with DCNA, DTNA, Daimler Buses Headquarters, and external partners.
• Apply Lean principles and structured problem solving to eliminate waste, simplify workflows, and improve internal and external process efficiency.
• Ensure effective change management, stakeholder communication, training, and sustained adoption of newly introduced processes.

Performance Management and Continuous Improvement

• Define targets and manage KPI performance for overall service level, fill rate, coach-down events due to parts unavailability, backorders, customer lead time, inventory turns, inventory accuracy, supplier delivery, warehouse productivity, customs lead time, logistics cost, cost-to-serve, and process efficiency.
• Establish recurring performance reviews and ensure deviations result in fact-based root-cause analysis, assigned countermeasures, defined due dates, and verified results.
• Monitor sales and operations planning indicators and cost-to-serve data; coordinate cross-functional teams to improve the effectiveness of supply chain initiatives.
• Build transparent management reporting and provide recommendations that support prioritization, investment decisions, and continuous improvement.

People Leadership and Organizational Development

• Lead, coach, and develop employees within the assigned area; set clear objectives, establish accountability, and promote cross-functional collaboration.
• Make or contribute to staffing decisions, including selection, onboarding, training, recognition, performance development, and succession planning, in accordance with company policies.
• Develop team capabilities in supply chain planning, logistics, inventory management, process excellence, analytics, stakeholder management, and structured problem solving.
• Promote a customer-focused, safety-conscious, compliant, and continuous-improvement culture.

Key Performance Measures

• Coach-down events attributable to parts unavailability
• Overall aftermarket service level and parts fill rate
• Backorder volume, aging, and recovery performance
• Customer order lead time and on-time fulfillment
• Inventory turns, inventory accuracy, excess and obsolete inventory, and working-capital performance
• Supplier on-time delivery and supplier recovery performance
• Warehouse productivity, quality, and operational efficiency
• Customs clearance and international transportation lead time
• Logistics cost, cost-to-serve, and verified savings from optimization and localization initiatives
• Implementation effectiveness and sustained results of strategic projects and new processes

Knowledge You Should Bring

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Engineering, Operations Management, or a related field, and 5-7 years of relevant experience, is required
• Experience in international aftermarket spare parts supply, commercial vehicle, bus, automotive, or comparable service-parts operations.
• Experience with SAP or comparable enterprise resource planning and warehouse management systems.
• Experience with supply chain digitalization, EDI, advanced planning, analytics, or reporting solutions.
• Training or certification in Lean, Six Sigma, project management, supply chain management, logistics, or structured problem solving.
• Experience with third-party logistics provider governance, warehouse start-up or redesign, and carrier or customs-broker management.
• Experience developing localization, regional sourcing, or supplier-development programs.
• Progressive experience in supply chain, logistics, distribution, warehousing, inventory management, procurement, or operations within a complex business environment.
• Demonstrated leadership of international and cross-functional projects with multiple internal and external stakeholders.
• Experience developing and implementing supply chain strategies, distribution concepts, operating models, and new processes.
• Strong knowledge of inventory planning, material flow, warehousing, transportation, customs, import/export, supplier management, and performance management.
• Demonstrated ability to translate business objectives into executable plans, governance structures, and measurable operational results.
• Ability to independently solve complex problems, evaluate business impact, balance conflicting stakeholder interests, and make sound decisions within policies and delegated authority.
• Strong analytical, financial, and commercial understanding, including cost-to-serve, business-case development, KPI management, and benefit realization.
• Business-level communication and presentation skills with the ability to influence across organizational, functional, and cultural boundaries.
• Experience leading, coaching, and developing employees or project teams.
• Proficiency in Microsoft Office applications and data-based management reporting.
• Ability to travel domestically and internationally as business needs require.
• An attached resume is required.

Exceptional Candidates Might Have

• German or another relevant international business language is an advantage.

#LI-RR1 #LI-Onsite

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Onsite