L.L.Bean is seeking an OCM Lead to join our Supply Chain team in Freeport, Maine. This role requires in-office presence four days a week and will split time between our Corporate Headquarters and our Order Fulfillment Center - both located in Freeport.

What You'll Do

• Lead the planning and execution of change management strategies for key Fulfillment & Supply Chain initiatives, ensuring employees are prepared, supported, and equipped to adopt new ways of working.
• Partner with business leaders, project teams, and stakeholders to assess change impacts, identify risks, and develop plans that promote organizational readiness and successful adoption.
• Create and implement communication, training, and engagement strategies that build awareness, increase understanding, and encourage sustained behavior change.
• Facilitate stakeholder engagement activities, gather feedback, and help address barriers to adoption throughout the change journey.
• Apply established change management methodologies and tools to support project teams in delivering successful transformation outcomes.
• Track adoption and readiness metrics, monitor progress, and recommend adjustments to improve change effectiveness and business results.
• Support leaders and teams through periods of change by providing guidance, coaching, and practical solutions that minimize disruption and enhance employee experience.
• Collaborate across functions to ensure change activities are aligned, integrated, and effectively executed across the organization.

Responsibilities:

• Use established frameworks and tools (e.g., stakeholder analysis, readiness assessments, communication planning) to drive consistent, scalable change practices across initiatives.
• Define and deliver an integrated change strategy aligned to business objectives, ensuring a cohesive approach across process, technology, and organizational initiatives.
• Lead impact assessments to understand how work, roles, and processes will change; identify risks, and implement targeted readiness actions to prepare teams for adoption.
• Develop clear, actionable change management, communication and editorial plans for high profile, large-scale efforts that engage cross-functional stakeholders at all levels while enabling leaders to effectively champion change.
• Coordinate the execution of change management, communication and editorial plans, working with partners to ensure regular and seamless communication is in place with little oversight.
• Draft, edit and deliver clear, compelling messaging tailored to multiple formats and audiences.
• Design and deliver practical training and capability-building initiatives that equip teams to perform in future-state ways of working and close skill gaps.
• Establish success metrics, track adoption and progress, and continuously refine strategies to ensure changes are sustained and deliver intended business results.
• Collaborate with program leaders, business teams, HR partners, and change champions to build alignment, reinforce ownership, and embed change into day-to-day operations.
• Analyze structures, processes, and ways of working to identify improvement opportunities and ensure changes increase efficiency, clarity, and overall effectiveness.
• Act as liaison with internal and external consultants, as appropriate, ensuring adequate information is readily available and coordinating activities in line with the project plan.
• Develop and lead hypercare plans that extend beyond change efforts, providing targeted support, issue resolution, and reinforcement to stabilize adoption and ensure a smooth transition into new ways of working.
• Establish and execute sustainment plans that embed changes into standard operations, reinforce behaviors over time, and ensure long-term adoption and business value realization.
• May assume people management responsibilities and provides coaching and mentoring to subordinate group.
• Assume additional related responsibilities as requested.

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

• BA/BS required
• 5+ years of relevant experience required
• Experience leading or supporting change initiatives that impact processes, tools, or organizational structures and drive adoption
• Strong working knowledge of change management approaches, including stakeholder engagement, readiness, communication, and training
• Ability to assess how changes impact roles, processes, and ways of working, and translate that into clear, actionable plans
• Strong communication skills, with the ability to influence audiences at all levels and help leaders effectively communicate change
• Strong written and verbal editorial skills, with the ability to both draft and edit customized messaging tailored to multiple audiences and delivered in multiple formats
• Ability to define success measures, track adoption, and use data to adjust and improve outcomes
• Proven ability to work across teams and build alignment with business leaders and project partners
• Solid understanding of how business processes and organizational dynamics work, with a focus on improving effectiveness
• Ability to work independently and deliver high-quality results with minimal supervision while managing competing priorities
• Strong computer skills including fluency with Microsoft Office suite (Co-Pilot, Word, Excel, PowerPoint, etc.)
• Comprehensive functional, process and/or technical skills related to project area; subject matter expert

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!