Job Description/Preferred Qualifications

We are seeking a motivated Supply Chain Analyst to support our growing Customer Spare and Part Escalation business within KLA Services (SSO). This role will focus on operational reporting and analytics, process improvement/design, and cross-collaboration to drive greater overall customer
experience. The ideal candidate is detail-oriented, data-driven, and comfortable working with people and systems in a growing business environment.

Key Responsibilities:

• Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
• Analyze operational data and performance to identify gaps, inefficiencies, and compliance
• Develop, maintain, and report key performance indicators (KPIs) related to backlog health, order fulfillment, service levels, lead times, and escalation rates across multiple demand types and priorities.
• Partner with cross-functional stakeholders including Operations, Planning, Logistics, IT, and Customer Support teams to resolve supply chain issues, improve workflows, and drive project completion.
• Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility to improve service performance and operational efficiency.
• Perform root cause analysis on order delays, backlog growth, inventory shortages, and system-related issues, providing actionable corrective and preventive recommendations.
• Monitor escalation demand patterns to identify recurring drivers, emerging risks, and opportunities to reduce expedited orders and improve planning accuracy.
• Ensure data integrity and reporting accuracy across multiple business intelligence and operational reporting platforms.
• Support business transformation initiatives by gathering, documenting, and validating SAP S/4HANA business requirements, process flows, and reporting needs

Preferred Qualifications:

• Bachelor's degree in Supply Chain, Business, Operations, Analytics, or related fields
• Strong analytical and problem-solving skills
• Experience working with data, metrics, and reporting tools
• Proficiency in Microsoft Excel, Word, PowerPoint, Vizio, Power BI, AI or similar analytic tools is a plus
• Strong communication and collaboration skills with the ability to work across multiple teams
• Detail-oriented with a continuous improvement mindset
• Experience in supply chain, order management, or logistics
• Familiarity with ERP systems such as SAP or similar platforms
• Lean, Six Sigma, or process improvement methods

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $63,000.00 - $107,100.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.