Description: Bill Rate: ***/hr
Remote; PST preferred
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
• Processing RMAs and analyzing driving factors for returns
• Partnering with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting
Required Qualifications:
• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Bachelor's degree in applicable field that aligns with a supply chain analyst
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns
• Experience with process automation and workflow optimization
• Familiarity with AI-powered productivity tools
• Proficiency in Jira or similar case management systems
• Retail compliance and dispute resolution
Custom Fields:
Name: Story Behind the Need - Business Group & Key Projects
Value: See RSD notes
Name: Good to have skills
Value: See RSD notes
Name: Compelling Story & Candidate Value Proposition
Value: See RSD notes
Name: If yes, approximately how often might CW's engaged by your team encounter graphic or objectionable content (imagery, video, or written) in the course of their work with your team?
Value: None
Name: How will performance be measured
Value: See RSD notes
Name: Typical Day in the Role
Value: See RSD notes
Name: Team Name
Value: None
Name: Does this role deal with graphic and/or objectionable content to any extent?
Value: No
Name: Top 3 must-have HARD skills
Value: See RSD notes
