Requisition SummaryIn this position, you will work directly with our network of Kenworth and Peterbilt dealers, the sales teams and our supply base to drive truck down performance and expedite orders for key customers and fleets. In this dynamic role you will be responsible for establishing and managing relationships with our supply base and working diligently to get customer orders prioritized and shipped. At the same time, you will develop relationships with our regional sales teams and dealer network to establish trust and credibility that make us a "best in class" customer service provider.
Job Functions / Responsibilities- Manage supplier truck down and expedite performance, order processes and customer service responsiveness.
- Work with supplier, dealer and internal stakeholders to expedite critical orders.
- Prioritize supplier performance issues and develop action plans to address them.
- Analyze data from multiple sources to identify part trends and opportunities to improve supplier performance, reduce truck down orders and improve customer experience.
- Report to PACCAR Parts executive leadership, customer service and marketing management on supplier truck down and expedite performance.
- Identify and execute process and systems changes to improve responsiveness to customer inquiries and reduce lead time.
- Prepare supplier communications, management reports and supplier performance records.
- Work with internal teams and suppliers to identify alternative parts that meet customer needs when requested parts are not available.
Qualifications- Bachelor's degree in a related field, preferred; otherwise enrolled, actively pursuing and within 2 years of completion required.
- 1 Year of relevant experience required.
- Strong knowledge of Microsoft Excel, Word, and PowerPoint as well as AS400.
- Experience with Salesforce.
Skills - Strong problem solving, communication, and negotiating skills.
- Proven ability to work in a team-oriented, multi-functional business environment.
- Knowledge of truck components, aftermarket sales, parts distribution and manufacturing.
- Knowledge of engineering concepts.
- Strong project management skills.
BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Additional Job Board InformationSalary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
