SummaryOrganizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Tucson Field Office, Mission Support Division, located in Tucson, AZ.
Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.
DutiesJoining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.
This position starts at a salary of $108,455.00 (GS-13, Step 1) to $140,994.00 (GS-13, Step 10)
In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures. Typical work assignments include:
- Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities.
- Providing complex administrative services, including, but not limited to, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment.
- Providing representation for the office in dealings with vendors and organizations within the agency that have primary responsibility for these services. Establishing and carrying out specific action plans or accomplishing short term goals and objectives.
- Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of DHS policy.
GS Salary: Visit
this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.
QualificationsExperience: You qualify for the
GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
- Analyzing and resolving problems in the effectiveness and efficiency of administrative processes by reviewing procedures, identifying areas for improvement, and implementing approved changes.
- Providing technical and administrative supervision to the unit.
- Establishing and carrying out specific action plans for accomplishing short-term goals and objectives.
- Devising new methods or procedures for accomplishing work to solve productivity problems.
- Coordinating with other organizational supervisors and peers to establish unit objectives, goals, priorities, and deadlines, and to formulate plans to meet substantial changes in workload.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must:
- Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
- Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/18/2026.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
EducationPlease see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Additional informationSupervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment.
Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments
here.
Please view the video
"Protecting America 24/7" to learn more about CBP's Office of Field Operations.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
