Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Intelligence in Indianapolis, IN; Doral, FL; Washington, DC; or El Paso, TX.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

Serves as a Workforce Management Analyst responsible for supporting position management, workforce reporting, and personnel action coordination for the Office of Intelligence. The position monitors staffing and position data, reviews workforce documentation for accuracy and policy alignment, maintains organizational tracking tools, and coordinates with internal stakeholders and CBP HRM to support timely and accurate human capital actions.

This work supports the CBP Office of Intelligence mission by helping ensure the organization has accurate workforce data, properly documented positions, and effective staffing processes needed to maintain mission-ready intelligence operations.

This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

• Monitoring encumbered and vacant positions to ensure Office of Intelligence position data is accurately recorded and maintained.
• Reviewing position descriptions, field-initiated requests, and related documentation to ensure accuracy, completeness, and consistency with current policies and procedures.
• Creating, reviewing, and submitting personnel-related actions through HR Personnel Systems and other internal human capital systems for submission to CBP HRM for final action.
• Generating and maintaining workforce reports, including updates to the internal Table of Organization tracker, to support position management and workforce planning.
• Identifying discrepancies in position, staffing, or personnel action data and coordinating with appropriate offices to resolve required corrections.

Requirements

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Preparing proposed organizational changes, such as organizational charts, mission and function statements, or staffing structures, and reviewing organizational needs to recommend adjustments that reduce overlap or improve program operations.
• Coordinating staffing or hiring actions such as requests to fill vacancies, internal personnel movements, or related workforce requests, monitoring for completion and resolving related processing or documentation issues.
• Assisting in the development of long-range hiring or workforce plans based on projected staffing needs, turnover, program changes, funding limits, or mission requirements to support effective position management and resource planning.
• Maintaining workforce data and analyzing hiring trends, staffing levels, or position information to advise management on workforce planning and resource decisions.
• Supporting internal studies or analyses of workforce management programs to recommend changes to improve program effectiveness, efficiency, or alignment with organizational goals and preparing presentations and summaries for leadership decision.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/18/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.

• Veterans
• Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible
• Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link.
• Peace Corps and VISTA
• Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.
• Other miscellaneous hiring authorities

Please upload your resume under the "Resume" document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Do notsubmit documents as a PDF Portfolios.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more abou