Summary

The Supervisory Assistant Chief, Health Administration Service, is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Services Network , at the James J. Peters VA Medical Center (VAMC) in Bronx, New York.

Duties

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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include :

• Develops and maintains a comprehensive health patient administration program.
• Conducts utilization studies, analyses and evaluations including the facility workload report provided to executive staff monthly. Collates and maintains all necessary information from operations, facility metrics relating to bed demands, availability of employees. Assigns, prioritizes and adjusts workload based on operational demands and staffing needs, facilitates seasonal fluctuations, seasonal changes in procedures and policies affecting planned bed utilization.
• Provides clear direction, sets expectations, and ensures accountability among staff. Conducts performance evaluations and supports scheduling employees development through coaching and feedback.
• Selects or recommends selection of candidates for vacancies, promotions, details, and reassignments in consideration of skills and qualifications, mission requirements, and EEO and diversity objectives.
• Has full management responsibility for enrollment, eligibility, and registration functions, administrative and technical support in direct patient care areas, emergency and after-hours administrative operations, decedent affairs, telephone operations, veteran transportation, beneficiary travel and data validation to ensure timely, accurate workload reporting.
• Supervises, advises, and provides counsel to employees regarding policies, procedures, and directives of management.
• Develops both long and short-range plans for health administration service by coordinating the medical and scheduling administrative needs of the service.
• Has frequent contacts with representatives of Service Organizations, congressional offices, and other state, federal and community agencies.
• Represents the Medical Center through presentations at public functions, participation in community programs affecting veterans, and attendance at special meetings or educational presentations involving respective areas of responsibility.
• Establishes minimum standards for quality and productivity. Directs program implementation. Incumbent also conducts special studies to resolve administrative problems that arise in the course of normal operations and will present conclusions and recommendations.
• Conducts utilization studies, analyses and evaluations including the facility workload report
  provided to executive staff monthly.
• Collates and maintains all necessary information relating to bed demands, availability of staff and facilities, seasonal fluctuations, changes in procedures and policies affecting planned bed utilization. Applies Veterans' laws relating to the determination of eligibility for medical benefits.
• Develops, interprets, applies, and integrates objective criteria and acceptable standards for use in monitoring activities.
• Ensures quality assurance issues pertaining to the Service are documented and appropriate follow-up action occurs regarding any problem, or recommendation found or
• Performs other related duties as assigned.

Work Schedule: Monday - Friday 8:00am- 4:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not authorized

Telework: This position may be authorized ad-hoc for telework. Telework eligibility will be discussed during the interview process.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Specialized Experience (GS-12): Applicants must have one (1) year of specialized experience equivalent to at least the GS-11 level in the Federal service. Specialized experience: Formulates and issues policies relating to the broad area of patient administration. Maintains a comprehensive patient administration program. Develops both long and short-range business plans, interprets performance standards for all supervised employees. This experience must be demonstrated on your resume to receive credit.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.