Summary

The Collaborative Services Division provides support and coordination for enterprise systems that facilitate collaboration and information sharing within the agency and the public. This position serves as Branch Chief of the Videoconferencing, Streaming and OperationBranch and is responsible for oversight and coordination of end-to-end A/V technical and operational support, and associated A/V services.

Duties

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The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year.

We need your expertise if:

• You excel at managing and coordinating managing and coordinating enterprise videoconferencing, webcasting, streaming, and unified communications services that support mission critical operations, agency wide events, and business unit needs.
• You're a technical leader who enjoys supporting AV and streaming systems and infrastructure by evaluating, configuring, testing, deploying, and supporting related hardware, software, and management tools to ensure reliable service delivery.
• You're committed to developing and improving technical requirements, policies, procedures, standards, and best practices for AV and streaming services, live event support, and operational continuity.
• You enjoy analyzing customer needs and translate them into technical AV and streaming solutions while coordinating with stakeholders to ensure effective testing, implementation, and ongoing support.
• You're an effective leader who has experience supervising technical staff supporting AV and streaming operations by planning and assigning work, setting priorities and schedules, reviewing progress, and monitoring performance

Requirements

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Conditions of employment

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Suitable for Federal Employment
• Time-in-grade/band requirements must be met by the closing date of the announcement.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210

Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to at least the next lower grade level in the Federal service: For this position, the next lower grade level is a GS-13.

Specialized experience for this position includes:

• Experience managing or coordinating enterprise videoconferencing, webcasting, streaming, and unified communications services in support of mission-critical operations and enterprise-wide events; AND
• Experience providing technical leadership for AV/streaming systems and infrastructure, including evaluating, configuring, testing, deploying, and supporting hardware, software, and related management tools; AND
• Experience developing and improving technical requirements, policies, procedures, standards, and best practices for AV/streaming services, live event support, and operational continuity; AND
• Experience analyzing customer needs and translating them into technical AV/streaming solutions, while coordinating with stakeholders to ensure reliable service delivery, testing, and implementation; AND
• Experience exercising supervisory responsibilities over technical staff, including planning, directing, assigning, and reviewing work; setting priorities and schedules; evaluating performance; resolving operational issues; and providing guidance and direction to support organizational goals.

Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

1. Attention to Detail
2. Customer Service
3. Decision Making
4. Information Management
5. Interpersonal Skills
6. Oral Communication
7. Problem Solving
8. Teamwork
9. Technical Competency

In addition to the GS-2210 competency-based qualification competencies, applicants must demonstrate the following supervisory competencies to be successful in this position:

1. Accountability
2. Customer Service
3. Decisiveness
4. Flexibility
5. Integrity/Honesty
6. Interpersonal Skills
7. Oral Communication
8. Problem Solving:
9. Resilience
10. Written Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

This is a Non Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "moderate".

Relocation Expenses are not authorized and will not be paid.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.