Summary

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Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas.

This is a non-bargaining unit position.

Note: If selected, current ICE employees assigned to approved ICE alternate duty locations may be eligible to retain the alternate duty location in this position.

Duties

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The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time.

This position is located within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Human Resources Operations Center (HROC). The incumbent of this position serves as the Deputy Chief, HROC, and assists the HROC Chief in the overall mission of the HROC, providing expert advice and managing issues related to program office human resource (HR) needs to include Recruitment and Staffing, Classification, Benefits, Retirements, Processing, and Entry Level Hiring. Typical work assignments include:

• Managing the daily operations of the Human Resources Operations Center and shares with the Chief, all phases of the organization's programs and work;
• Convening multiple stakeholders at various levels to harmonize customer needs and expectations with HROC priorities and output;
• Acting in the HROC Chief's absence and represents HROC in a variety of meetings and other similar forums;
• Participating in the development and documentation of long-range and short-range planning efforts; and
• Establishing performance metrics for HROC employees, monitor progress toward those metrics, and adjust management techniques as needed to ensure those metrics are achieved.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Time in Grade: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. Time in grade requirements must be met by the closing date of this announcement.
• Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period.

Qualifications

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-15 grade level if you possess one (1) year of specialized experience at the GS-14 grade level or equivalent performing at least 3 out of 5 of these duties:

• Leading or managing a staff of human capital employees performing operational HR work (i.e., assigning work, evaluating performance, identifying developmental needs, providing counsel, resolving complaints);
• Providing professional human resource management advice and recommendations, consistent with the policies and practices of a large Human Resources Office, to managers and supervisors at all levels throughout the organization;
• Evaluating and interpreting new and existing HR laws, regulations, and policies to provide operational guidance and instructions for implementation to program offices, customers, and subordinate employees;
• Assessing HR operations to identify deficiencies and systemic issues and implementing solutions to enhance the efficiency and effectiveness of programs and services;
• Developing innovative methods to improve the productivity and increase the quality of HR services provided.

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Additional information

This position is at the full performance level.

Supervisory Probationary Period: This is a supervisory position. Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a 1-year probationary period. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

A student loan repayment incentive may be available, in which case a service agreement will be required.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.