General Motors

Supervisor, U.S. Health Care Operations

General Motors • $95K — $115K *
Warren, MI 48089In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, HR, finance, health administration, or related field; equivalent experience may be accepted.
  • 7+ years of progressively responsible experience in employee benefits, specifically in U.S. health care or health and welfare benefit operations.
  • Experience directly leading people or serving as a team lead on complex operational tasks.
  • Strong knowledge of health benefits administration, eligibility rules, and vendor management.
  • Proficient in managing escalations and issue resolution in compliance-sensitive settings.
  • Demonstrated analytical skills with the ability to utilize data for performance assessment and risk identification.
  • Strong communication skills, capable of simplifying technical topics for various audiences.

Responsibilities

  • Lead and mentor a team of health care operations analysts on complex benefit workstreams.
  • Set team priorities, manage workloads, and ensure accountability in project execution.
  • Establish standard operating procedures to enhance consistency and execution discipline.
  • Provide performance management, feedback, and development opportunities for team members.
  • Monitor daily administration of health benefit programs, including eligibility and enrollment processes.
  • Serve as the escalation point for complex participant issues and provide timely resolutions.
  • Lead vendor oversight to ensure service delivery aligns with operational performance expectations.

Benefits

  • Hybrid work model requiring on-site presence at least three times a week.
  • Opportunity to lead in a complex, multi-population benefits environment.
  • Access to a team-oriented, high-accountability work culture.
  • Focus on professional development and succession planning.
  • Engagement with cross-functional teams and stakeholders to enhance operational efficiency.
Full Job Description
Job Description
Role Overview

The Supervisor, U.S. Health Care Operations leads day-to-day execution of the U.S. health care operations portfolio, spanning eligibility and enrollment, medical plan administration, chronic condition programs, prescription drug, dental, vision, executive physical program administration, Medicare coordination, account-based benefits, health care engagement, ACO-related work, integration support, and related operational projects and transformations.

This role strengthens accountability, execution discipline, operational controls, and people leadership across a complex, multi-population benefits environment. The leader is expected to build sustainable team routines, anticipate operational risk, and translate day-to-day insights into improvements that enhance service delivery, compliance, and employee experience. This position reports to the Manager, U.S. Health Care Strategy & Operations.

Key Responsibilities
People Leadership & Team Management
  • Lead, coach, and develop a team of health care operations analysts supporting multiple complex benefit workstreams.
  • Set priorities, assign and balance workload, remove barriers, and ensure clear accountability across daily administration, escalations, and project execution.
  • Establish and reinforce standard work, operating procedures, quality expectations, and team routines that improve consistency, execution discipline, and knowledge continuity.
  • Provide ongoing feedback, performance management, development planning, and succession support for team members.
  • Create an inclusive, responsive, high-accountability team environment that balances employee support with strong operational performance.

Program Operations & Service Delivery
  • Oversee day-to-day administration of U.S. health benefit programs, including eligibility, enrollment, record maintenance, audits, and vendor payment processes.
  • Ensure strong operational execution across eligibility and enrollment, project management and transformation, medical plan administration, chronic condition programs, prescription drug, dental, vision, executive physical program administration, Medicare coordination, account-based benefits, health care engagement, ACO-related work, and integration or special-project support.
  • Serve as the leadership escalation point for complex participant issues, appeals, service failures, and cross-functional operational risks, ensuring timely, consistent, and equitable resolution.
  • Oversee implementation of approved plan changes, new initiatives, and operational updates with attention to downstream employee, vendor, payroll, labor, and compliance impacts.

Vendor Management, Compliance & Controls
  • Lead vendor oversight for service delivery, operational performance, service-level expectations, issue remediation, and execution readiness across the health care benefits portfolio.
  • Oversee controls, audits, reconciliations, file reviews, testing, invoicing, and supporting documentation to strengthen accuracy, reduce administration risk, and improve operational transparency.
  • Partner with Legal, Labor Relations, Finance, Payroll, Tax, HRTO, Communications, Global Wellbeing, union leadership, and external vendors to ensure programs and operational processes align with plan provisions, collective bargaining commitments, and applicable regulations.
  • Support maintenance of plan language, operational procedures, training materials, and knowledge content so administration is accurate, controlled, scalable, and sustainable.

Strategy, Analytics & Change Leadership
  • Translate operational insights, data, market intelligence, and team feedback into recommendations that improve employee experience, service delivery, process efficiency, risk management, and program outcomes.
  • Identify trends, root causes, and opportunities for simplification, standardization, automation, and process redesign.
  • Lead operational execution for transformation, system, vendor, integration, and change-management initiatives affecting the health care operations portfolio.
  • Prepare clear decision support, implementation plans, and concise leadership updates on operational risks, opportunities, tradeoffs, and recommended actions.

Stakeholder Partnership & Employee Experience
  • Collaborate across Global Wellbeing, Legal, Tax, Finance, Labor Relations, Payroll, Communications, union leadership, HRTO, and external vendors to support benefit design, administration, compliance, and employee experience.
  • Strengthen communication and change-management approaches that improve employee understanding, engagement, and confidence in available benefit programs.
  • Serve as a trusted operational leader who can balance employee needs, business requirements, compliance expectations, vendor execution, and labor sensitivity in a complex multi-population environment.

Required Qualifications
  • Bachelor's degree in business, human resources, finance, health administration, or a related field; equivalent experience may be considered.
  • 7+ years of progressive experience in employee benefits, with significant experience in U.S. health care or health and welfare benefit operations.
  • Demonstrated experience leading people directly or serving as a clear team lead across complex operational workstreams.
  • Strong working knowledge of health and welfare benefit administration, eligibility rules, enrollment processes, plan documents, vendor administration, and operational controls.
  • Experience managing escalations, issue resolution, and cross-functional execution in a compliance-sensitive environment.
  • Demonstrated analytical capability, including experience using data to assess performance, identify risks, and support decisions.
  • Strong written and verbal communication skills, with the ability to translate technical or operational topics into practical guidance for leaders, employees, and partners.
  • Proven ability to prioritize across competing demands, manage ambiguity, and maintain high standards of execution.
  • Proficiency in Microsoft Excel, PowerPoint, Word, HR systems, and AI-enabled productivity tools.

Preferred Qualifications
  • Experience in a large, complex employer environment supporting salaried, hourly, retiree, and represented populations.
  • Experience supporting union partnerships, labor-facing work, or implementation of negotiated benefit changes.
  • Exposure to ACOs, value-based care, health care engagement strategies, chronic condition management, and Medicare-related benefit administration.
  • Experience leading operational transformations, integrations, or process-improvement initiatives.

Skills & Competencies
  • People leadership and coaching
  • Operational excellence, strong project management, and execution discipline
  • Vendor and stakeholder management
  • Analytical and strategic reasoning
  • Process improvement and change leadership
  • Compliance and controls mindset
  • Communication and influence
  • Organizational agility
  • Problem-solving and sound judgment
  • Labor sensitivity and partnership orientation
  • Foundational AI industry knowledge and application

People Leader Expectations

This role operates with a high degree of independence, owns complex operational decisions end to end, anticipates risk before issues escalate, and influences outcomes across a broad stakeholder group. This leader is expected to move beyond task oversight by actively shaping team performance, strategic operating model improvements, and execution strategy for the U.S. health care operations portfolio.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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