Position Summary:

The Supervisor, Reimbursement Appeals and Follow- up is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Supervisor, Reimbursement Patient Access must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities:

· Supervise a team of Reimbursement Patient Access Specialist.

· Meet regularly with the team.

· Meet regularly with individual staff members

· Approve timecards and time off requests

· Ensure timely and accurate resolution of financial cases and patient outreach

· Perform regular audits to verify all data was entered correctly and insurance is valid

· Ensure processes are evaluated and updated to align with sample volume and policy changes

· Verify incoming requisitions for payment type and data accuracy.

· Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.

· Contact clients and patients to obtain or verify billing data.

· Contact clients and patients with information on our Financial Assistance Program.

· Export data from LIMS; upload data into various applications for benefits eligibility and patient information.

· Document all phone calls and follow up activities.

· Contact physicians and other medical personnel to obtain missing information pertaining to billing.

· Adhere to Standard Operating Procedures (SOP’s) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure.

· Perform quality checks to ensure accuracy of data entry.

· Appropriately field calls for reimbursement and billing.

· Other administrative duties.

Qualifications:

· Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field preferred

· Ability to work as part of a team comprised of internal employees, contractors and
managers.

· Ability to multitask and take on various projects.

· Ability to work with self-discipline, good judgment and independence in a dynamic office setting.

· Excellent written, verbal communication skills are required, as is computer proficiency.

· Solid experience using Salesforce and Microsoft Office.

· Flexibility with respect to working hours based on operational need.

· Ability to lift up to 10lbs

AI & Digital Fluency

• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $94,200 - $129,500 Other US Location(s) Base Pay Range: $80,070 - $110,075 If the role is performed in Colorado, the pay range for this job is: $84,780 - $116,550