Ford Motor Company

Supervisor Quality Assurance, Ford Energy

Ford Motor Company • $115K — $218K *
Dearborn, MI 48126In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering (Electrical, Mechanical, Industrial) or related technical field.
  • 7+ years of experience in quality engineering or related roles, particularly in high-voltage battery or energy storage systems.
  • 2+ years of direct people management or team leadership experience.
  • Experience with root cause analysis and CAPA processes, including techniques like 8D and 5-Why.
  • Proven track record in supporting or leading audits by customers or certification bodies.

Responsibilities

  • Lead and develop a team across various quality functions, including testing and documentation.
  • Set and align team goals with the broader Quality organization and manage individual performance reviews.
  • Ensure quality data flow is coordinated from production testing to corrective action and documentation.
  • Act as the main escalation point for multi-functional quality issues that arise in operations.
  • Oversee analysis and reporting of field data to spot quality trends and issues.
  • Implement structured problem-solving approaches for critical quality challenges.
  • Maintain the audit readiness of all quality documentation and systems within the organization.

Benefits

  • Hybrid working model with onsite requirements four or more days per week.
  • Access to training and professional development resources.
  • Opportunity to lead a diverse team across multiple quality disciplines.
  • Support for participation in industry audits and organizational quality standards.
Full Job Description
Job Description

In this position...

The Supervisor, Quality Assurance leads the team of engineers responsible for the full quality lifecycle of Ford Energy's BESS products - from factory validation through field performance, issue resolution, documentation control, and the systems that connect them. This role manages the Factory Acceptance Testing (FAT) Process Engineer, Technical Documentation Engineer, Quality & Field Data Engineer, Issue Tracking & Root Cause Analysis Engineer, and PLM System Set-Up Engineer, ensuring these functions operate as a coordinated system rather than in isolation. The Supervisor is accountable for the team's output, development, and alignment with broader Quality organization priorities, and serves as the primary escalation point when quality issues span multiple functional areas - translating field and production signals into coordinated corrective action, and ensuring the systems, data, and documentation underpinning quality decisions are trustworthy, current, and audit-ready.

Responsibilities

What you'll do...
  • Team Leadership & Development
    • Directly manage and develop a team spanning FAT/production testing, technical documentation, field data analytics, issue tracking/RCA, and PLM systems.
    • Set individual and team goals aligned to Quality organization priorities; conduct performance reviews, coaching, and career development planning.
    • Allocate team capacity across competing priorities (new product introduction, field escapes, audit prep, systems rollout).
    • Recruit, onboard, and ramp new team members as the group scales.
  • Cross-Functional Quality System Ownership
    • Ensure alignment between production test criteria (FAT/EOL), field data signals, and RCA/CAPA outputs so that quality issues are closed-loop from detection to resolution.
    • Own the end-to-end quality data flow: production test results 1 field performance data 1 issue tracking 1 root cause 1 corrective action 1 documentation 1 PLM record.
    • Serve as the escalation point for quality issues that cross functional boundaries (e.g., a field failure requiring FAT process change, RCA, documentation update, and PLM revision).
    • Represent the Quality team in cross-functional reviews with Engineering, Manufacturing, Supply Chain, and Field Service leadership.
  • Field Data & Continuous Improvement
    • Oversee the collection, analysis, and reporting of field and production quality data (DPPM, RMA rate, yield, first-pass yield, customer complaints) to identify systemic trends.
    • Drive structured problem-solving (8D, 5-Why, fishbone, fault tree analysis) for high-priority issues, ensuring root cause and permanent corrective action - not just containment.
    • Champion continuous improvement initiatives across test processes, documentation standards, and issue-tracking workflows.
  • Systems, Documentation & Audit Readiness
    • Ensure PLM system setup, document control, and quality records remain consistent, traceable, and audit-ready across the organization.
    • Support internal, customer, and third-party audits (ISO 9001, IATF 16949, or similar), acting as a management-level point of contact.
    • Review and approve key documentation (test procedures, RCA reports, DFMEA/PFMEA records) prior to release or escalation.


Qualifications

You'll have...
  • Bachelor's degree in Engineering (Electrical, Mechanical, Industrial) or related technical field.
  • 7+ years of experience in quality engineering, manufacturing quality, or related roles, including experience in high-voltage battery, power electronics, or energy storage products.
  • 2+ years of direct people management or team lead experience.
  • Demonstrated experience with root cause analysis and CAPA processes (8D, 5-Why, fishbone, fault tree).
  • Experience supporting or leading customer, regulatory, or certification-body audits.
  • Strong cross-functional communication skills; comfortable representing Quality to senior engineering and manufacturing leadership.


Even Better, you may have...
  • Six Sigma Black Belt or Green Belt certification.
  • Experience managing a team spanning multiple quality disciplines (test engineering, documentation, data analytics, PLM).
  • Direct experience with stationary BESS products and field service data.
  • Familiarity with PLM-integrated document control and quality data systems (Windchill, MasterControl, or similar).
  • ASQ Certified Quality Engineer (CQE) or Certified Manager of Quality/Organizational Excellence (CMQ/OE).
  • PLM systems (Windchill or similar) and document control software (SharePoint, MasterControl)
  • Issue tracking / CAPA systems (e.g., Jira, TrackWise, or similar)
  • SPC and yield analysis tools (Minitab, JMP)
  • Field data dashboards and BI tools (Power BI, Tableau)
  • SCADA/automated test data acquisition systems
  • Physical Demands & Working Conditions
    • This role is primarily performed in an office, laboratory, manufacturing, or supplier environment, depending on program needs.
    • Occasional work in high-voltage or industrial environments may be required, with appropriate training and personal protective equipment (PPE).
    • Ability and willingness to travel occasionally to support testing, supplier, manufacturing, or customer activities.
  • Location & Travel
    • This position is based in Dearborn, Michigan.
    • Travel may be required to support supplier, manufacturing, laboratory, and customer activities.


This position is hybrid with a requirement to be onsite four or more days per week.

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About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

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Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

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Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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