Kaleida Health

Supervisor Patient Access

Kaleida Health$70K — $97K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED required; AAS or equivalent in Healthcare Supervision or related field preferred.
  • 3+ years of customer service experience in a healthcare setting.
  • 1 year of experience in registration, with knowledge of health insurance processes preferred.
  • Strong communication and leadership skills.
  • Ability to perform audits and implement educational materials effectively.

Responsibilities

  • Supervise the Patient Access team on a daily basis to ensure operational efficiency.
  • Review changes in payer processes and educate the team accordingly.
  • Conduct regular audits on staff performance and adherence to policies.
  • Coordinate the admission and registration processes smoothly across multiple departments.
  • Address and resolve patient-related issues 24/7 to support clinical leadership.

Benefits

  • Onsite work arrangement for direct team engagement.
  • Full-time hours with scheduled shifts that allow for work-life balance.
  • Support from a collaborative leadership structure during patient access operations.
Full Job Description
Supervisor Patient Access

Location: Buffalo General Medical Center
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift 2


Job Description

The Patient Access Supervisor is responsible for the daily Supervision of the Patient Access team. Continually reviews changes in processes on payer requirements and provides on-going education materials. Perform regular auditing of registration staff and appropriate follow up on lack of performance or adherence to policy and procedure. Coordinates a variety of functions related to patient Admissions and Registration. Initiates and facilitates communication between the site departments on matters related to Patient Access, to provide quality patient services. The Supervisor is also responsible for 24/7 patient related issues, throughout the facility to support clinical leadership, including but not limited to, issues related to Labor & Delivery, direct admits, order discrepancies.


Education And Credentials

HS Diploma/GED required. AAS or Supervision in Healthcare, Business or related field required.

Experience

3 years of customer service experience. 1 year of experience in registration, knowledge of Health Insurances preferred.


Working Conditions

Job Details


Department: BGMC Admissions
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: No
On Call Required: No
With Rotation:
Scheduled Work Hours: 2PM - 10PM or 3PM - 11PM
Work Arrangement: Onsite
Union Code: N00 - Non Union KH
Requisition ID#: 24953
Grade: EX213
Pay Frequency: Bi-Weekly
Salary Range: $70,995.21 - $97,618.46

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

About Kaleida Health

Kaleida Health is a not-for-profit healthcare network that provides high-quality care to patients throughout Western New York. The network includes five hospitals, various primary care and specialty clinics, and home care and hospice services. Kaleida Health is committed to providing compassionate care to all patients, regardless of their ability to pay.
Learn more about Kaleida Health
Size
11,000 employees
Industry

Similar Jobs

More Jobs at Kaleida Health

More Hospitals & Medical Centers Jobs

Find similar Supervisor Patient Access jobs: