Co-operators

Supervisor, Operations

Co-operators • $72K — $121K *
Calgary, AB T1Y 7M8In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years experience in insurance and service delivery.
  • Post-secondary education or HR-related coursework is beneficial.
  • General Insurance License is required; Life License preferred within 3-6 months of hire.
  • Proven sales and supervisory skills with emphasis on coaching and mentoring.
  • Ability to foster teamwork and professionalism.

Responsibilities

  • Oversee performance management, training, and career planning for staff.
  • Develop and align business plans with organizational goals.
  • Support recruitment processes to build a strong team.
  • Manage corrective actions from agency reviews and resolve client complaints.
  • Act as a consultant for corporate departments on product and service design.

Benefits

  • Career growth through training and development opportunities.
  • Flexible work arrangements and paid time off for personal needs.
  • Comprehensive well-being programs focusing on physical and mental health.
  • Paid days for volunteering in the community.
  • Broad benefits package including retirement plans, health, and wellness coverage.
Full Job Description
#IN-DNI #LI-DNI

Company: CGIC
Department: Retail Sales
Employment Type: Regular Full-Time
Work Model: Remote-Based
Language: Bilingualism in English and French is an asset.

The Opportunity:

The Special Lines Operations Supervisor is responsible for the supervision and HR management activities of Region Distribution staff including sales staff, working in company offices (Agencies).

How you will create impact:

  • Manage human resources activities including performance management, setting performance objectives, rewards/recognition, training, development and career planning.

  • Develop, implement and monitor corporate District office business plans, goals, priorities and schedules that are aligned with organizational, district and company goals.

  • Support recruitment and selection of qualified District staff with the abilities to excel within their roles. Examine and proactively respond to meet staffing requirements. Build and maintain a strong motivated team.

  • Assist in the annual Agency Review and implement corrective action plans resulting from agency reviews, including managing client complaints, resolution of payment and cash handling issues (PMSC), etc.

  • Act as the field consultant for corporate and product departments and provide input on product viability and design, underwriting, competitive analysis, promotional materials, marketing programs and claims programs and service.


To join our team:

  • Minimum 5 years related experience in insurance and service delivery.

  • Completion of post-secondary education and/or completion of Human Resource related courses would be an asset.

  • General Insurance License is required.

  • Life license is an asset or acquire within 3-6 months of hire.

  • Successful sales and supervisory experience and demonstrated ability to coach, lead and mentor others with a focus on teamwork and professionalism.


How you will succeed:

  • You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

  • You foster innovation and continuous improvement with a focus on client experience.

  • You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.

  • You successfully convey messages and demonstrate openness to exploring alternative points of view.

  • You use critical thinking to guide decision making.


What you need to know:

  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.


What9s in it for you?

  • Training and development opportunities to grow your career.

  • Flexible work options and paid time off to support your personal and family needs.

  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

  • Paid volunteer days to give back to your community.

  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Expected salary/hourly range $72,847.00 - $121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

Stay Connected

Join the Team

Search for open positions that match your skills and interests. Co-operators seeks passionate, curious, and creative team players who are driven to find solutions and excel in their careers. SEARCH CO-OPERATORS JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the professionals who work at Co-operators.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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