Metronorth Railroad

Supervisor of Equipment Tech Support

Metronorth Railroad$92K — $118K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED equivalent.
  • Minimum 1 year of technical knowledge in rail car equipment systems and testing procedures.
  • Basic QA/QC knowledge specific to equipment.
  • Proficient in computer applications like databases and spreadsheets.
  • Strong problem-solving and analytical skills, with troubleshooting abilities.
  • Valid Driver's License.

Responsibilities

  • Guide and oversee craft personnel in technical support.
  • Provide 24/7 emergency support for equipment issues.
  • Analyze and diagnose recurring defects in shop and yard settings.
  • Coordinate testing of propulsion and brake systems, along with ATC systems.
  • Assist engineering teams with special tests and follow-up inspections.
  • Participate in process improvement teams focused on reliability.
  • Ensure safety compliance and demonstrate leadership in safety protocols.

Benefits

  • Eligible for teleworking one day per week after 30 days post-hire.
  • Participate in advanced training opportunities.
  • Work in a collaborative environment on diverse projects.
  • Exposure to a variety of technical systems within rail operations.
Full Job Description
Description

Position at Long Island Rail Road

Job Title: Supervisor of Equipment Tech Support

Department: Maintenance of Equipment

MTA Agency: LIRR

Primary Location(s): Various

Salary Range: $92,632- $118,648.68

Safety Sensitive: Yes

Union Affiliation: LIR - IRSA Ldg 1 11A

Closing Date: Open Until filled

Please note that this position has been designated as a "Policy Maker" pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire

JOB SUMMARY:

Responsible to support the overall Operation by providing Technical Support for all fleet types (MU (multiple-unit) and Diesel) as required. The position exists to Guide, instruct, oversee, and inspect the work of craft personnel and to ensure the Maintenance of Equipment Department meet its goals and objectives relative to the performance of the fleet (MDBF) mean distance between failures), reliability, car availability, etc) by providing technical expertise, advanced troubleshooting, fleet surveys, inspections, vendor assessment, technical direction, software upgrades, downloads, download analysis and training as the need arises (including off shifts, weekends and various locations).

DUTIES AND RESPONSIBILITIES:
  • Responsibilities may include but are not limited to:
  • Guide, instruct, oversee, and inspect the work of craft personnel. Provide related technical support and assistance on the diagnosis of difficult equipment problems, upgrade of skills, and introduction of new technical concepts with authority to instruct craft personnel in the course of their maintenance of equipment duties. Provide assistance and be available 24 hours a day, 7 days a week at all locations. Respond to emergencies and inclement weather to address equipment issues during weekends and off-shift hours as required. Provide standby assistance when required.
  • Provide technical support in the identifying analyzing and diagnosing and repairing of recurring defects occurring in shops and/or yards.
  • Coordinate and conduct road testing of propulsion and dynamic brake systems. Coordinate and conduct air brake testing, door system testing, ATC (Automatic Train Control) system
  • Coordinate and conduct road testing of propulsion and dynamic brake systems. Coordinate and conduct air brake testing, door system testing, ATC (Automatic Train Control) system testing and any other related testing/diagnostics. Provide recommendations on resolutions and perform repairs as necessary.
  • Provide assistance to Equipment Engineering in conducting special tests, proving
  • and integrating modifications into the Fleet, and conducting follow-up inspections to test the validity of these modifications.
  • Participate in various Task Forces, Process Improvement Teams (PITs) relative to equipment analysis and reliability, as directed
  • Ensure a safe working environment and adherence to guidelines of company safety
  • policies and procedures. Lead by example
  • Perform other assignments as requested by Sr. Management
  • End Results Expected
  • Performs other duties as assigned
  • Complies with all policies and standards
  • May be required to work hours outside regular work hours, as applicable
  • Observes the work performed by contractors, as applicable
  • Reviews invoices and approves them if the work has contractual standards, as applicable
  • Addresses performance issues with the contractor when possible, as applicable
  • Escalates issues to other parties when needed, as applicable

REQUIRED EDUCATION AND EXPERIENCE:
  • H.S. Diploma or General Education Degree (GED) or its educated equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
  • Must possess Minimum 1 year solid technical knowledge of rail car equipment systems and related testing procedures, including experience in electrical, mechanical and pneumatic circuitry, and components of the MU (multiple unit) and Diesel fleets with knowledge of the interface in railroad application or demonstrated equivalent experience.
  • Basic knowledge of QA/QC principles with respect to equipment
  • Strong communication skills and a working knowledge of computer applications such as database, spreadsheets and word-processing programs. Ability to motivate and lead employees.
  • Ability to troubleshoot equipment problems.
  • Strong problem solving and analytical skills with the ability to diagnose fleet problems and provide acceptable recommendations on solutions.
  • Valid Drivers License


Preferred Qualifications:
  • Associate's Degree (AA) in Electronics/Electrical field
  • Knowledge of FRA and APTA standards.
  • General knowledge of work condition in a union shop/yard environment.
  • Prior supervisory experience.

OTHER INFORMATION:

Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.

Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.

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About Metronorth Railroad

Metro-North Railroad is a commuter railroad that serves the northern suburbs of New York City. The railroad was founded in 1983 and is owned by the Metropolitan Transportation Authority (MTA). Metro-North operates three main lines, the Hudson Line, the Harlem Line, and the New Haven Line, which together serve over 85 million passengers annually. The railroad has a fleet of over 400 rail cars and operates over 700 trains per day. In addition to commuter service, Metro-North also operates several tourist trains, including the popular Fall Foliage and Holiday Express trains.
Learn more about Metronorth Railroad
Size
7,000 employees
Industry
Net Income
$100 million
Founded
1983
5 Year Trend
-5%
Revenue
$1 billion

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