Job SummaryActs as an active member of the practice management team to support the care management model, standards of pediatric clinical practice, legal regulations, Code of Ethics and established policies. Supervises professional, administrative and technical personnel (pediatric nurse practitioners, medical assistant, clinic secretaries,) providing patient care. Partners with Ambulatory Manager on business and financial operations.
Essential Functions- Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
- Monitors and evaluates office operations to ensure efficiency including, but not limited to scheduling, billing, patient records, telecommunications, patient referrals, MyChart, etc. Initiates clinical and operation improvement opportunities.
- Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other site leadership and their staff.
- Coordinates the scheduling of work, vacations, etc. for direct reports and others to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine
- Reviews and approves if assigned, ATS for verification of hours worked.
- Works collaboratively with providers and staff to implement improvements within the practice to ensure a high caliber of patient care and services.
- Contributes to developing and attaining long range objectives for the service including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
- Recruits, hires, trains and develops staff in conjunction with Human Resources Consultant and Ambulatory Manager.
- Provides and creates an awareness of professional development activities available for staff.
- Participates in the preparation of detailed operating budget projections for staff, supplies and equipment. Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture.
- Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
People Management Responsibility- Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
Education- Bachelor's Degree in Nursing required
- Applicants who are currently enrolled in a baccalaureate program in nursing with an anticipated graduation date within two years of hire/promotion preferred
Experience- 2+ years of outpatient clinical experience. Preference being in Pediatrics required
- Prior leadership experience, preferably in supervisory capacity required
Knowledge, Skills and Abilities- Good organizational and patient relation skills. Ability to manage a fast-paced patient load while paying attention to detail.
- High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care.
- Ability to read, interpret and enact policies and procedures.
- Ability to stand and walk approximately 75% of the work time.
Licenses and Certifications- BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required
- License RN-Registered Nurse (30) - State of Wisconsin required
Patient Care Responsibility- Provides care appropriate to patient population and as described in applicable policies and procedures.
Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin
