Harman International Industries

Supervisor, NPI Service

Harman International Industries • $78K — $115K *
Richardson, TX 75080In-Person
Technical Services
Less than 5 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in product design or development, focused on NPI processes.
  • Strong understanding of serviceability engineering and parts management.
  • Knowledge of digital signal processing (DSP) and hardware debugging.
  • Experience with Microsoft Office Suite and project management platforms.
  • Ability to perform root cause analysis and structured problem-solving using data.

Responsibilities

  • Collaborate with cross-functional teams to ensure service readiness aligns with product launch timelines.
  • Provide design input to improve product serviceability and reliability.
  • Conduct evaluations and develop technical training content for service partners.
  • Establish spare-part structures within PDM and ERP systems.
  • Oversee the end-of-life process for spare parts, aligning with product lifecycle strategies.
  • Author service documentation and troubleshoot workflows for hardware platforms.
  • Lead initiatives to enhance service quality based on customer feedback and performance metrics.

Benefits

  • Flexible work environment with options for remote work.
  • Employee discounts on various premium products like JBL and AKG.
  • Extensive training opportunities via HARMAN University.
  • Competitive wellness benefits and tuition reimbursement.
  • Recognition and rewards program to appreciate employee contributions.
  • Inclusive work culture focused on professional growth and diversity.
Full Job Description
About the Role

The Service NPI Engineer supports new product introductions and end of life activities within Customer Service. This role ensures service readiness by coordinating spare parts, developing service documentation, leading training programs, and partnering closely with Engineering, Quality, Procurement, and external and internal service centers.

What You Will Do
  • Partner with NPI, Engineering, and Program teams to align service readiness with product launch timelines and technical requirements.
  • Provide design-for-serviceability input and identified early failure modes, contributing to more reliable product deployments.
  • Conduct prototype evaluations, validated product performance, and developed technical training content for internal and external service partners.
  • Build initial spare-part structures in PDM and ERP systems (SAP), including critical part definitions, min/max levels, and lifecycle triggers.
  • Ensure spare-part availability by collaborating with Procurement and Sourcing during pre-launch supply chain planning.
  • Author service documentation, troubleshooting workflows, and repair guides for new hardware platforms.
  • Manage spare-part end-of-life activities, ensuring alignment with finished-good lifecycle strategies.
  • Leverage project management tools to meet NPI deadlines, deliverables, and cross-functional commitments.
  • Lead service improvement initiatives using customer returns data, field performance metrics, and voice-of-customer insights.
  • Support global service-center certification programs and evaluate the effectiveness of technical training.
  • Monitor key operational KPIs, including service trends, customer satisfaction, and critical case resolution.
  • Build long-term relationships with customers, distributors, and service partners to enhance service quality and customer experience.


What You Need to Be Successful
  • Experience in Microsoft Office Suite
  • Minimum 3+ years of Experience
  • Strong technical background in product design or development, with experience in NPI processes.
  • Knowledge of serviceability engineering, service parts management, or hardware support engineering.
  • Experience with circuit board fundamentals, digital signal processing (DSP), acoustics, product debugging and repair
  • Knowledge of service procedures, training guides, troubleshooting workflows, and project management platforms
  • Cross functional communication and collaboration
  • Root cause analysis and structured problem solving through data decision making
  • Process development and continuous improvement
  • Training delivery and technical enablement
  • Hardware lifecycle and service readiness planning


Bonus Points if You Have
  • Bachelor's / MSc degree in engineering or equivalent experience
  • Experience working with ERP systems, product data management, and product lifecycle management
  • Experience with CAD tools such as SolidWorks or similar platforms.


What Makes You Eligible
  • You are willing to travel, up to 20%, if necessary.
  • Ideally, you live near Richardson, Texas. Because this is a hybrid role, commuting to our Richardson office will be required as necessary.


What We Offer
  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • "Be Brilliant" employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

#NP1

Salary Ranges:

$ 78,750 - $ 115,500

About Harman International Industries

Harman International Industries, Incorporated is an American company that designs and engineers connected products for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG, Harman Kardon, Infinity, JBL, Lexicon, Mark Levinson and Revel, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. The Company's software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia.
Learn more about Harman International Industries
Size
30,000 employees
Industry
Consumer Technology
Founded
1980
* Ladders Estimates

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