OverviewThe
Supervisor,Learning and Adoption, will oversee the daily operations of a small team of Learning Consultants, ensuring high-quality training delivery and execution. This role combines hands-on training support with team leadership, driving consistent customer experiences and supporting team development through coaching, resource planning, and issue escalation.
Key Responsibilities: - Ensure assigned training sessions are scheduled and delivered with a high-touch, customer-centric approach that meets individualized client needs.
- Monitor and support team execution of remote and onsite training sessions.
- Maintain visibility into training progress and outcomes through regular tracking of syllabus completion and follow-up needs.
- Ensure consistency in training documentation using Mavenlink, Zendesk, and Dropbox.
- Supervise daily activities of a small team of Learning Consultants, helping prioritize and assign training sessions.
- Coach and support team members to ensure quality, professionalism, and preparedness in all training engagements.
- Identify basic execution issues or roadblocks and provide immediate support; escalate complex issues to the Director of Training as needed.
- Support onboarding of new Learning Consultants, assigning them training opportunities and offering guidance during ramp-up.
- Act as a customer advocate by ensuring responsive, comprehensive, and personalized training experiences.
- Partner closely with the Implementation team to ensure smooth transitions from onboarding to training.
- Collaborate with internal teams and provide updates on key training milestones and customer needs.
- Ensure training calendars are current, and all training activities are accurately documented in relevant systems.
- Participate in the maintenance of the LMS, training syllabus, and instructional resources.
Required Skills and Abilities: - 2-5 years of experience in training, learning & development, or customer onboarding.
- 0-1 year of leadership, supervisory, or team coordination experience (formal or informal).
- 5+ years of dental office experience required (front office, back office, or management).
- Strong communication, planning, and time management skills.
- Ability to work both independently and collaboratively in a fast-paced, client-facing environment.
Physical Requirements: - Required to sit for prolonged periods of time
Benefits:- Medical, dental and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Telehealth
- 401(k) and 401(k) match
- Life and AD&D insurance
- Short-Term and Long-Term Disability
- FTO or Vacation
- Sick Time
- Employee Well-Being program
- 11 paid holidays
- Volunteer Time Off
- Employee Referral program
- Additional perk and voluntary benefit programs
Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
PLANET DDS CORE IDEOLOGY:
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
- Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
- Empathetic - We are educated on the experience of our customers and feel vested in their success
- Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
- Trustworthy - We operate with integrity and honest, making promises we know that we can keep
- Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
JOB CODE: 442 
