Supervisor, IT (31497)

The GI Alliance Management LLC Company • $75K — $95K *
Southlake, TX 76092In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Diploma from college or vocational school or equivalent experience
  • Pursuing systems administration certification (Microsoft or VMware)
  • 4+ years of hardware and software technical support experience
  • Excellent interpersonal skills
  • Experience with security, virtualization, and storage software/hardware products
  • Strong written and verbal communication skills
  • Valid driver's license and ability to travel to office locations.

Responsibilities

  • Lead and guide the IT Technicians on a daily basis
  • Train and motivate team with documentation, checklists, and coaching
  • Ensure help desk tickets are completed per IT SOP
  • Provide backup support for System Administrator
  • Resolve user issues and redundant problems effectively
  • Ensure adequate staffing and schedule technicians for on-call coverage
  • Provide feedback on employee performance to supervisor
  • Serve as the main contact for escalated IT issues

Benefits

  • Opportunities for career advancement in a leadership role
  • Hands-on experience training and developing IT technicians
  • Engagement with diverse technology challenges and solutions
  • Supportive work environment promoting team collaboration
  • Flexibility in scheduling with on-call coverage requirements
Full Job Description
Position purpose

Serve as the lead person by providing direction and support to the IT Technicians. Increase employee productivity by providing operations support for the IT infrastructure and leveraging IT resources.

Responsibilities/Duties/Functions/Tasks:
  • Lead and provide daily guidance and direction to team; primarily IT Technicians.
  • Train and motivate team by providing detailed documentation, checklists, and coaching as required.
  • Ensure help desk tickets are being completed in accordance with IT SOP.
  • Provide backup coverage for System Administrator
  • Ensure users receive support to resolve issues and provide solutions to repetitive issues.
  • Ensure adequate staffing during business hours and schedule IT technicians for on-call coverage.
  • Provide employee feedback to supervisor on employee performance issues
  • Attend management meetings, when requested
  • Provide training for new IT Technicians
  • Serve as the main contact for any escalated IT issues.
  • Proficiency of Intune and Intune deployment
  • Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary
  • Other duties as assigned


Qualifications

Education:
  • Diploma from college or vocational school; or equivalence of education and work experience
  • Pursuit of certification at the systems administration level from the following:
    • Microsoft
    • Vmware

Experience: Four (4) + years providing hardware and software technical support.

Additional Qualifications:
  • Excellent people skills
  • Experience with security, virtualization, storage software and hardware products.
  • Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).
  • Solid understanding of Windows Server Products, Unix, and Linux operating systems.
  • Proven ability to diagnose, resolve, and document technical support issues.
  • Strong written and verbal communications skills.
  • Positive, customer-centric approach.
  • Working experience in systems administration or internal IT support.
  • Ability to travel to office locations.
  • Must have valid driver's license and auto insurance; own transportation.

About The GI Alliance Management LLC Company

GI Alliance Management LLC Careers

There has never been a better time to join the team at GI Alliance Management LLC, a leader in gastrointestinal services. This company stands as a beacon of innovation and leadership in the healthcare sector.

Work You’ll Do

Join GI Alliance Management LLC's top-tier team to assist in transforming the landscape of gastrointestinal health services. This company leads with a commitment to excellence and a strategy focused on digital and medical innovation. Transform healthcare services with the brightest minds at GI Alliance Management LLC. This company holds a unique position in the marketplace, at the crossroads of healthcare expertise, technology, and transformative leadership. Engage with a professional team dedicated to advancing healthcare through cutting-edge technology and patient-centered care. Collaborate with the largest network of gastrointestinal health experts – a team dedicated to pioneering advancements in the field.

Introducing the GI Alliance Management LLC Professional Development Program

The team is building a market-leading program to ensure that all members master their skills in healthcare management and patient care, utilizing the latest in medical technology and practice management.

Do Innovative Work

Be part of a team that delivers targeted healthcare solutions through a depth and breadth of medical expertise and innovation that’s second to none.

Do Innovative Work

Engage in work that pushes the boundaries of traditional healthcare, providing solutions that enhance patient outcomes and streamline operations.

Be Part of a Great Team

Work within a diverse team that values leadership and teamwork, harnessing a wide range of medical technology and knowledge to improve patient care.

Future-proof Your Career

Advance your career with GI Alliance Management LLC, where the opportunities for growth and professional development are abundant. Benefit from unmatched training, development, and certification support.

Explore

Discover how GI Alliance Management LLC is leading the way in predictive healthcare management and patient care excellence.

The GI Alliance Management LLC Commitment to Diversity and Innovation

The combined expertise and dedication to innovation help clients and patients overcome challenges and lead healthier lives. Clients and patients rely on GI Alliance Management LLC for new strategies and solutions that drive growth and improvement in healthcare.

Stay Connected

Join the Team

Search open positions that match your skills and interests. GI Alliance Management LLC looks for passionate, curious, creative, and solution-driven team players. SEARCH GI ALLIANCE MANAGEMENT LLC JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at GI Alliance Management LLC.

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Learn more about The GI Alliance Management LLC Company
Industry
Healthcare
* Ladders Estimates

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