About the Role

GEICO is seeking a motivated and results-driven Sales Supervisor - Internet Sales to lead, coach, and develop a team of Internet Sales associates in a fast-paced, customer-focused sales environment.

In this role, you will be responsible for driving sales performance, supporting quality and compliance expectations, improving team productivity, and helping associates deliver an excellent customer experience across digital and contact center channels. The ideal candidate is a strong people leader who can motivate others, use data to identify opportunities, coach to performance, and create a culture of accountability, development, and continuous improvement.

This is a high-impact leadership role for someone who is passionate about sales, associate development, operational execution, and helping a team succeed through change.

Key Responsibilities

• Lead, coach, develop, and support a team of Internet Sales associates to achieve sales, customer experience, quality, compliance, and operational goals.
• Conduct regular performance coaching, provide actionable feedback, and document associate development and performance conversations appropriately.
• Monitor customer interactions, including internet transactions, emails, chats, calls, and completed documents, to ensure accuracy, quality, compliance, and effective sales execution.
• Review performance trends, production results, customer interactions, and operational data to identify opportunities for coaching, training, process improvement, and performance development.
• Maintain and review team performance metrics, including work volume, completed transactions, quality results, productivity, and individual associate performance.
• Report team and individual progress to leadership on a regular basis, including performance updates, trends, risks, and recommended action plans.
• Support hiring and talent decisions by participating in interviews, providing input on applicants, and helping identify candidates who align with team and business needs.
• Conduct or contribute to performance appraisals, associate development plans, performance ratings, and other personnel-related decisions in partnership with leadership and Human Resources.
• Address associate performance, attendance, conduct, and workplace concerns in a timely, fair, and consistent manner, including counseling, corrective action, or escalation when appropriate.
• Train associates directly or coordinate training support to ensure team members understand procedures, systems, sales expectations, compliance requirements, and customer service standards.
• Review and recommend updates to training materials, workflows, and procedures when opportunities for improvement are identified.
• Make underwriting or business decisions within assigned authority and escalate cases outside of authority limits to leadership with appropriate recommendations.
• Investigate, resolve, and implement solutions for work-related issues, customer concerns, process gaps, or operational challenges.
• Partner with managers, peers, training teams, support teams, and business partners to improve execution, strengthen team results, and support department initiatives.
• Provide input to leadership for workforce planning, budgeting, staffing, scheduling, performance strategy, and operational planning as needed.
• Support a positive team culture by reinforcing accountability, professionalism, engagement, inclusion, and continuous improvement.
• Adhere to GEICO's Code of Conduct, company policies, operating principles, compliance standards, and all applicable regulatory requirements.

What We're Looking For

We are looking for a leader who can balance people development, sales performance, compliance, and operational execution. The right candidate will be comfortable leading in a high-volume environment, coaching associates through performance opportunities, and using data to make informed decisions.

A successful candidate will bring:

• Strong leadership and coaching skills with the ability to motivate individuals and teams.
• A performance-driven mindset with a focus on sales results, customer experience, quality, and compliance.
• Strong communication skills, including the ability to provide clear direction, feedback, and support.
• Sound judgment and decision-making skills, especially when reviewing customer interactions, escalations, underwriting questions, or associate performance matters.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and administrative responsibilities.
• The ability to analyze data, identify trends, and recommend practical solutions.
• Adaptability and resilience in a fast-paced, changing business environment.
• A commitment to professionalism, accountability, inclusion, and associate development.
• The ability to learn, apply, and explain complex technical, procedural, and regulatory information.

Required Qualifications

• Minimum of 5 years of supervisory, leadership, or people-management experience.
• Experience coaching, developing, or leading employees in a sales, customer service, insurance, financial services, retail, contact center, or similarly fast-paced production environment.
• Ability to obtain and maintain any required insurance licenses issued by the applicable state insurance department.
• Ability to work at a stationary workstation and perform essential job functions with or without reasonable accommodation.
• Ability to communicate professionally with customers, associates, peers, and leadership through phone, email, chat, virtual, and/or in-person communication channels.
• Ability to manage high-volume workloads, competing priorities, and time-sensitive business needs.
• Ability to follow complex instructions, resolve issues, support conflict resolution, and exercise sound judgment.
• Ability to learn and apply technical, procedural, compliance, underwriting, and sales-related information.
• Strong organization, prioritization, multitasking, and problem-solving skills.
• Compliance with company policies, standards of conduct, attendance expectations, and applicable business requirements.

Preferred Qualifications

• Prior leadership experience in insurance sales, internet sales, digital sales, customer service, contact center operations, or financial services.
• Experience coaching sales associates to improve conversion, productivity, quality, compliance, and customer experience results.
• Experience reviewing customer interactions such as calls, emails, chats, digital transactions, or completed documents for quality and accuracy.
• Experience using reports, dashboards, performance metrics, or operational data to identify trends and drive improvement.
• Experience supporting hiring, onboarding, training, associate development, or performance management processes.
• Bachelor's degree, actively pursuing a Bachelor's degree, completion of relevant business or insurance coursework, or equivalent related experience.
• Five or more years of insurance supervisory experience.

Work Environment, Schedule, and Location

This role supports Internet Sales operations in a fast-paced sales and service environment. The position may require regular interaction with associates, peers, leadership, customers, and business partners through multiple communication channels.

• Location: 300 Crosspoint Pkwy, Getzville, NY 14068
• Work arrangement: Onsite requirement, four days a week
• Schedule: Will be confirmed during the hiring process may include nights and weekends
• Attendance: Regular and reliable attendance is required to support team leadership, business operations, coaching, and collaboration with associates and management.

The role may require working at a stationary workstation for extended periods and handling high-volume business activity, customer interactions, and time-sensitive operational needs.

Why Join GEICO

At GEICO, supervisors play a critical role in helping teams succeed. As a Sales Supervisor - Internet Sales, you will have the opportunity to develop associates, influence sales performance, support customer-focused execution, and contribute to a culture of accountability, teamwork, and continuous improvement.

This role is ideal for a leader who enjoys coaching others, solving problems, using data to drive results, and helping a team perform at a high level in a changing business environment.

Annual Salary
$71,750.00 - $111,725.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.