Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred QualificationsCustomer Service- Build and maintain strong customer relationships at all organizational levels while leading field service operations
- Drive coordination of service activities to meet customer operational goals
- Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
- Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items
Business and Finance- Support quarterly and annual revenue planning to achieve operational and financial targets
- Collaborate with customers to promote continuous improvement programs and product enhancements
- Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
- Develop and implement operational plans to improve customer satisfaction and grow service market share
- Partner with account teams to support regional business objectives and strengthen customer engagement
Administrative and General- Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
- Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
- Build a strong understanding of the equipment base at customer sites installed
- Ensure accurate records, systems, and performance metrics are maintained
- Track equipment status, warranties, contracts, and customer performance metrics
- Establish strong collaboration with business units, product support teams, and sales organizations
Minimum Qualifications- Bachelor's degree with management or leadership experience
and minimum 5 years in a related industry,
OR - Graduate degree with minimum 2 years management experience in a related industry
Base Pay Range: $81,300.00 - $138,200.00 Annually
Primary Location: USA-OR-Hillsboro-Beaverton-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
