Supervisor-Field Customer Service
Location: Alfred, ME.

Reports to: Sr. Manager-Regional Operations

Work Type: Field

The salary range for this position is based on experience level ranging from $87,600 to $109,500 plus up to 16% bonus

Job Summary:
Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economical services to customers.

Key Responsibilities:
• Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads
the activities of a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing coordinates
field activities regarding installation and startup of large meter services and tie-over
as well as provides input on design.
• Investigates shared meter, switched meter problems and theft of electrical services. Handles
customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues.
Assures Service Quality Measures are achieved. May assist with restoration efforts during a
storm.
• Participates in safety programs and responsible for results. Ensures the safety of all employees,
the general public, contractors and Company facilities.
• Assist with restoration efforts during storm and other emergencies.

Required Qualifications:
• Education & Experience Required:
• Associate's degree with a minimum of 7 years relevant experience or High School/GED
with the completion of the relevant progression program and 10 years relevant experience
required.
• Knowledge of the union contract is desired.
• Experience with collections activities.
• Skills/Abilities:
• Knowledge and experience with CIS, SAP, WMS, CSS, and Smart map systems.
• Microsoft Office skills.
• Good verbal and written communication skills.
• Strong customer service ability.
• Strong leadership skills.

Preferred Qualifications:
• Bachelors Degree with a minimum of 4 years relevant experience preferred.
• Prior supervisory and customer service experience is preferred.

Delivering for the Business:
• Global view of the Business - Competent
• Achieving Results and Continuous Improvements - Competent
• Initiative - Competent
• Innovation & Creativity - Competent
• Global Relationships:
• Flexibility & Globalization - Competent
• Customer Focus - Competent
• Communicating & Influencing - Competent
• Team Work - Advanced
• Managing People:
• Team Management - Competent
• Developing Others - Competent

Competencies:
• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company:
CENTRAL MAINE POWER CO

Mobility Information

Job Posting End Date:
September-30-2026