Supervisor Expeditionary Manufacturing who will be the highest technical authority on xCell expeditionary advanced manufacturing systems in the field. You will lead New Equipment Training (NET) events, own the platform-level fault tree, mentor and certify junior FSRs, and serve as the escalation path into Engineering for complex customer-facing technical issues. This is a cadre-defining role: you set the standard for what excellent xCell field service looks like and you will build the team that delivers it.
Your Key Responsibilities- Lead instructor for NET events on xCell systems; own NET curriculum currency in coordination with the Training Lead.
- Own the xCell platform-level fault tree; serve as Tier 2 technical authority and escalation point into Engineering for Tier 3 disposition.
- Mentor and certify new xCell FSRs across the field cadre as it scales (currently building toward 4 in Phase 1).
- Deploy to customer sites (CONUS and OCONUS) for complex installations, recovery operations, and customer-impacting failures.
- Author and maintain xCell sustainment documentation including the Interactive Electronic Technical Manual (IETM), preventive maintenance schedules, and field troubleshooting playbooks.
- Participate in the xCell System Handoff Workflow as the xCell field-readiness owner; contribute to Stage 3 (Joint Configuration & First Article Inspection), Stage 5 (Customer-Facing Readiness), and Stage 7 (First-Build Acceptance) reviews per delivered system.
- Represent Mission Success in cross-functional Engineering and Product forums where xCell field signal informs roadmap and warranty disposition.
- Perform other duties as needed
Required qualifications- Bachelor's degree in a STEM program: Science, Technology, Engineering and Mathematics. In lieu of degree 12 years of progressive relevant experience or 8 years government military relevant experience.
- U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance
- Active Secret clearance at hire (Top Secret eligibility required; Firestorm will sponsor where operationally required).
- 8+ years field service experience on complex additive manufacturing, industrial, and/or military hardware platforms.
- Experience leading NET or technical-train-the-trainer programs for U.S. military or partner-nation customers.
- Current U.S. passport at hire.
- Physical ability to perform field service tasks including lifting up to 50 lbs and working in austere conditions.
Preferred qualifications- Prior U.S. military Warrant Officer, senior NCO maintenance, or Foreign Military Sales (FMS) sustainment experience.
- HP Multi Jet Fusion (MJF) certification, or equivalent industrial additive manufacturing OEM certification to obtain HP MJF cert within first 90 days.
- Prior employment at additive manufacturing OEM (Stratasys, 3D Systems, Markforged, EOS, HP service network).
- Experience supporting U.S. military exercises (Balikatan, Arcane Thunder, Talisman Sabre, xTech-class) or partner-nation training events.
- Familiarity with International Traffic in Arms Regulations (ITAR) shipping documentation and Hazardous Materials (HAZMAT) protocols.
Work Environment- Position is based onsite at our San Diego, CA headquarters
- We welcome candidates who are local or open to relocating; relocation assistance is available and may be included in the offer package where appropriate.
- Willingness and ability to travel 30-50%; CONUS (Continental United States) and OCONUS (Outside the Continental United States) deployments
Compensation- Base salary: $130,000 - $150,000 base, commensurate with experience
- Equity: Meaningful equity grant in a growth-stage defense technology company
The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve.
Benefits & PerksOur culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:
- We offer comprehensive medical, dental, and visions plans
- 401(k) Retirement Savings Plan to invest in your long-term retirement goals
- Equity grants for new hires
- Unlimited PTO
- Extremely generous company holiday calendar, including holiday hiatuses in July & December.
- Generous Parental Leave
- Lifestyle Spending Account
- FSA
- DCFSA
- HSA
- Hospital Indemnity insurance
- Critical Illness insurance
- Accident insurance
- Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
- Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.
