Salary: $36.61 - $43.45 Hourly
Location : City Hall, 350 South 5th Street, Minneapolis, MN
Job Type: Full-time
Job Number:
Department: Neighborhood Safety
Division: Neighborhood Safety
Opening Date: 08/28/2026
Closing Date: 9/11/2026 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: CSU

Position Description

The Supervisor Community Safety Ambassador exists to ensure the effective delivery of the Community Safety Ambassador program by leading, supporting, and coordinating the work of frontline ambassadors. The position provides oversight of daily operations, ensuring patrol coverage, professional standards, and high-quality community engagement. The Supervisor serves as the bridge between ambassadors, city partners, and community stakeholders, helping resolve escalated safety concerns, maintain accurate reporting, and reinforce training and service standards. The mission of the role is to strengthen public safety and community trust by guiding ambassadors in creating a safe, welcoming, and responsive environment across designated corridors.
This position is temporary for 2026 and will become a permanent position in 2027.

Job Duties and Responsibilities
• Supervise daily operations of Community Safety Ambassadors, ensuring consistent patrol coverage, professionalism, and adherence to protocols. Provide direction, assign zones, and monitor team performance.
• Provide guidance, coaching, and support to ambassadors in conflict resolution, engagement strategies, and reporting standards. Mentor staff to build skills and professional growth.
• Support staff in handling complex or high-risk incidents. Respond directly to situations requiring supervisory judgment, de-escalation, or coordination with law enforcement/emergency responders.
• Ensure accurate completion of daily activity logs, incident reports, and service documentation. Review submissions for accuracy and quality and serve as a liaison to community groups.
• Act as point of contact with law enforcement, social services, violence interrupters, and city staff. Attend coordination meetings and share ambassador observations.
• Ensure all ambassadors complete required training (de-escalation, CPR/First Aid, Narcan, cultural competency, etc.). Track certifications and schedule refresher courses. • Oversee dispatch calls, ensuring appropriate response by ambassadors. Manage workload distribution, adjusting staffing to cover peak times or special events.
• Monitor performance metrics, evaluate service effectiveness, and recommend improvements. Identify trends in safety concerns and propose solutions.
• Handle scheduling, timekeeping, and basic HR tasks (attendance, evaluations, performance feedback). Report staffing needs to contractor or city leadership.

WORKING CONDITIONS:
Field work and office setting. Field work involves potential exposure to dangerous individuals and situations.
Required Qualifications

MINIMUM QUALIFICATIONS:
Associate's Degree in a field related to the work of the position or two years post high school training or equivalent.

MINIMUM EXPERIENCE:
Two years of relevant experience, including supervisory or leadership experience.

LICENSES/CERTIFICATIONS:
• CPR/First Aid
• Narcan Administration
• Valid Driver's License

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the

Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities

Knowledge of:
• Community safety principles, de-escalation strategies, and conflict resolution techniques.
• Local resources and referral systems (housing, mental health, social services).
• Reporting standards and documentation protocols.
• Basic security practices and public safety procedures.

Skills in:
• Verbal and written communication.
• Problem-solving, mediation, and decision-making under pressure.
• Utilizing radios, dispatch systems, and reporting technology.

Ability to:
• Lead and coordinate teams.
• Remain calm and professional in high-stress or emergency situations.
• Build trust and rapport with diverse community members and stakeholders.
• Mentor, guide, and support ambassador staff in the field.
• Balance field work with administrative responsibilities.
• Maintain a high level of integrity, professionalism, and reliability.
• Maintain cultural sensitivity and a trauma-informed approach.
• Maintain emotional resilience and adapt to changing conditions.
• Maintain commitment to public service, safety, and community trust-building.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and

Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
01

How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis job interest card
• City of Minneapolis Career Opportunities Bulletin
• Friend or family member
• League of Minnesota Cities website
• Diversityjobs.com website
• Governmentjobs.com website
• Indeed.com website
• Minnesotajobs.com website
• Minnesota Council of Nonprofits Website
• Other website
• LinkedIn
• Twitter
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit

02

Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
03

Please acknowledge that this position is temporary for 2026 and could become a permanent position in 2027.

• Yes
• No

04

Do you have any experience working with Neighborhood Organizations or Community Groups?

• Yes
• No

05

If you answered yes to the previous question (#4), please list those organizations/groups. If not, please write N/A.
06

In this position, you will be exposed to outdoor elements. Are you comfortable working outdoors in all weather conditions?

• Yes
• No

07

This position will require you to work throughout the entire City of Minneapolis. Please acknowledge below that you are aware that this position will require you to work throughout the City.

• Yes
• No

08

The Community Safety Ambassador program could operate seven days a week, and work schedules may change seasonally and based on operational and community needs. This may include days, evenings, weekends, and holidays. Are you willing and able to work a variable schedule that may change throughout the year?

• Yes
• No

Required Question