Summary of PositionThe Supervisor, Coaching Services is responsible for managing a team of coaches and providing support to the team including day to day support of essential duties, onboarding and training to new and existing team members and escalating team feedback as indicated. Split allocation between lead responsibilities and coaching members in multiple products.
Essential Duties and Responsibilities- Support existing product structure (scheduling, shift coverage, training/support, QM).
- Contribute to best practices for existing and future product specific processes.
- Solicit and consolidate team input.
- With manager, co-lead regularly scheduled team meetings.
- Participate in cross-functional projects and meetings as needed.
- Continue regularly scheduled shifts to support members and coaches.
- Provide mentoring, support, training, onboarding to new and existing team members.
- Provide input to the Manager concerning training and professional development needs of the team.
- Gather and escalate team feedback.
- Assist Manager in recruitment and interview process as needed.
- Ensure training records and internal certification process is up to date.
- Quality Monitoring development and application.
- Additional responsibilities as needed and outlined by Manager.
- Includes supervision of a team of coaches.
Supervisory ResponsibilitiesYes
Qualifications Expected for Position- Bachelor's Degree.
- Relevant underlying health or coach credentials for supporting members, coaches and products.
- Previous experience working on products your direct reports are serving is desired.
- Assumes responsibility for professional development and continuing education to maintain knowledge and skills.
- Possess excellent written and verbal communication skills.
- Ability to communicate with internal and external team members according to the Teladoc culture.
- Attend meetings when required online and /or in person if required.
- Possess exceptional time management and organizational skills.
- Comfortable with mobile and remote technology as well as MS word, Excel, PowerPoint, Outlook, Zoom, Webex, Google docs etc.
- Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), InVitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPPA.
- Supervisor group works together to ensure operational coverage for products which may include on-call or weekend coverage, as needed.
- NBC-HWC credential/certification is preferred
The base salary range for this position is $85,000 - $92,000In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
