The Opportunity

Job classification: P5932 - Supervisor

Salary range: $85,000 - $95,000

Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 37.5

Paid leave: 4 Weeks Vacation / 14 Flex Days per year

Deadline to apply: 4:00PM, July 15, 2026

Are you a hands-on technology leader who can bring structure, service focus, and follow-through to a busy classroom and lab computing environment? SAIT is looking for a Supervisor, Classroom and Lab Technology to lead the team that helps keep our teaching and learning spaces ready, reliable, and supportable.

This role is ideal for a practical, service-focused leader who understands technical operations, enjoys developing people, and can bring consistency and accountability to a busy team. The Supervisor leads staff responsible for classroom and lab computing support, approved academic and course-related software readiness, technology preparation, hardware deployment, inventory coordination, repair coordination, and decommissioning activities.

This is a key operational leadership role within the Learning Spaces portfolio. The successful candidate will help ensure classroom and lab computing environments are reliable, current, secure, supportable, and ready for use by instructors and students.

How you'll contribute

• Lead a technical team that supports daily classroom and lab computing operations, as well as the technology preparation function that enables annual refresh, replacement, and deployment activities.
• Provide visible, on-site leadership by setting priorities, assigning work, coaching staff, monitoring service quality, resolving escalated issues, and ensuring the team operates in a coordinated and accountable manner.
• Supervise, coach, schedule, and support the professional development of classroom and lab technology staff.
• Oversee day-to-day support for classroom and lab computing environments, including classroom/lab computers, standard computer-related accessories, approved academic software, and related ITS-managed services.
• Oversee the installation, configuration, validation, and readiness of approved academic and course-related software across classroom and lab computing environments.
• Ensure classroom and lab computers are fully prepared for instruction with required software, standard configurations, and support processes in place.
• Coordinate responses to escalated service requests, recurring operational issues, and classroom/lab readiness concerns.
• Lead the technology preparation and deployment function supporting classroom, lab, and other ITS-supported endpoint refresh and replacement initiatives.
• Ensure computers, standard accessories, cables, and other ITS-managed technology assets are received, inventoried, prepared, tested, staged, deployed, and decommissioned in a consistent and organized manner.
• Support annual lifecycle and deployment planning in partnership with Classroom and Lab Technology staff, Deskside and Service Desk teams, academic areas, and other ITS teams.
• Coordinate with vendors, contractors, Facilities, academic departments, lab stewards, instructors, AV teams, and ITS specialists to support classroom/lab technology operations, renovations, new builds, upgrades, and ongoing support.
• Clarify service ownership, support boundaries, dependencies, and escalation paths where classroom or lab computing intersects with AV systems, specialized instructional equipment, vendor-supported systems, or discipline-specific lab technology.
• Identify and implement practical improvements to enhance service consistency, deployment readiness, inventory management, documentation, asset handling, and customer experience.
• Ensure team operations align with institutional policies, ITS standards, information security requirements, software compliance expectations, asset management practices, and health and safety standards.

What you bring

• Post-secondary Diploma or Degree in information technology, computer systems, educational technology, business administration, operations management, or a related field.
• 5+ years of progressive experience in one or more of the following areas: endpoint support, classroom or lab computing support, technology deployment, hardware lifecycle, asset management, IT service delivery, educational technology operations, or enterprise technology operations.
• 2+ years of experience providing team leadership, supervision, work coordination, scheduling, coaching, or formal staff oversight in a technical, operational, or service-focused environment.
• Experience supporting large-scale hardware refresh, computer deployment, imaging/build preparation, inventory coordination, decommissioning, or technology readiness activities is strongly preferred.
• Experience working in a post-secondary, academic, enterprise IT, service-management, or multi-site operational environment is preferred.
• Experience coordinating with vendors, contractors, Facilities, academic stakeholders, technical specialists, AV teams, or cross-functional IT teams is an asset.
• Experience working in environments where classroom/lab computing intersects with audiovisual systems, specialized instructional equipment, or discipline-specific technology is an asset.
• Equivalent combinations of education and directly related experience may be considered.

Certifications:

• ITIL Foundation certification (or willingness to obtain) is preferred.
• Relevant certifications or training in Microsoft technologies, endpoint management, asset management, project coordination, service management, supervision, leadership, operations management, or health and safety are assets.

Skills and Attributes:

• Visible, on-site leadership skills and the ability to build a coordinated, accountable, and service-focused team.
• Strong ability to organize, schedule, and coordinate high volumes of operational work, including service requests, deployments, lifecycle activities, inventory work, and decommissioning activities.
• Practical technical knowledge of computer hardware, operating systems, standard computer-related accessories, academic software, endpoint support, classroom/lab computing environments, and service management practices.
• Strong communication and coordination skills, with the ability to work effectively with academic areas, lab stewards, instructors, vendors, Facilities, contractors, AV teams, and ITS teams.
• Ability to clarify requirements, support boundaries, timelines, dependencies, and escalation paths.
• Ability to analyze recurring issues, identify process gaps, improve team workflows, and document standards, procedures, and knowledge base materials.
• Strong customer-service, organization, planning, follow-up, and problem-solving skills.
• Ability to support change, build collaborative relationships, gain cooperation, and align groups around practical solutions.
• Comfort working in an on-site operational environment with competing priorities, service interruptions, project work, and time-sensitive academic requirements.