Position: Supervisor, AR & Credit Risk Management

Department: Finance 

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. 

What you will be doing:

Responsible for monitoring and assessing the company’s exposure to risk as it relates to Receivables balances and new customer requests. This individual will be leading a team of AR Specialists, and Senior Specialists. Leadership expected to result in timely, accurate, and professional collections, claims management, and cash applications. Responsibilities also include accurate reporting of Receivables balances for Beauty, Housewares, and Health & Home operating units in the US, Canada, and Latin America to the upper management team.

This individual will also be responsible for developing and fostering an engaging work environment which promotes a solid work/life balance, recognition for results, and displaying a positive culture influence on a regular basis. 

• Provides timely and balanced coaching to the AR Specialist and Sr AR Specialists, and other staff as requested or needed, to ensure all department processes, expectations, and cultural initiatives are being adhered to in all areas.

• Takes bold actions to strengthen the business results. Willing to take unpopular stand to challenge the status quo. Thoroughly considers options when making decisions.

• Uses logic and data to improve performance and operations of the team.

• Attract, retain, and develop employees with high accountability and technical skills

• Continuously complete performance assessment trending to identify areas of opportunity. Implement proper booster training to bridge skill gaps. Identify key people and set up training programs as part of career development/succession plans.

• Monitor the structure of the team (people) to ensure appropriate workloads, information flow and succession planning.

• Takes an active role in establishing department policies, procedures, processes, expectations, cultural initiatives, team building exercises, employee engagement, etc.

• Identify opportunities within our processes and present proposals which will lead to improved risk management, automation, and process efficiency.

• Analysis of customer financial statements, trade references, industry reports and reviews, etc. to determine appropriate level of credit exposure for existing and new customer accounts. Purpose is to limit the company’s overall risk / exposure.

• Review and approve of system submissions of credit and debit transactions, as well as customer deductions through the Oracle Trade Management system that are for dollar amounts over the approval threshold of the AR Supervisors.

• Review the Credit Exception Report, which generates daily, showing all customer orders that have experienced a systematic “Credit Check Failure” preventing shipment. This review is to determine if customer orders being flagged should be released for shipment or held until accounts issues are resolved.

• Complete all required month end reporting within the Corporate Finance calendar timeframe with no exceptions. Completion of these reports includes detailed commentary for delinquent balances and recommendations for reserves pertaining to doubtful accounts (Bad Debt Reserve).

• Drives effective and timely communication with internal and external customers, as well as upper leadership.

• Performs other duties as assigned.

Skills needed to be successful in this role:

• Leadership ability to train and direct staff

• Strong verbal, listening and written communication skills

• Proficiency in using a PC and Microsoft applications, with expertise in Excel

• Financial acumen

• Ability to work independently

Minimum Qualifications:

• Bachelors in accounting, finance, or a related subject.

• 5+ years of leadership experience

• Experience with the Oracle ERP system

• Authorized to work in the United States on a full-time basis 

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. 

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The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.