UnitedHealth Group

Supervisor Admin Services

UnitedHealth Group • $60K — $107K *
Magnolia, TX 77354In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years medical office experience including customer service and medical billing
  • 1+ years supervisory experience in a medical office or similar leadership role
  • Proficient in PC operations and basic math
  • Strong communication and interpersonal skills
  • Ability to perform 10 Key touch and alpha/numeric data entry
  • Fluent in English, both written and spoken

Responsibilities

  • Manage customer service and act as the on-site manager in the absence of the Clinic Administrator
  • Assist in establishing corporate policies and procedures across various departments
  • Control clinic finances, including budgeting and monitoring expenses
  • Ensure compliance with managed care contracts and communication of plan information
  • Collaborate with risk management to minimize clinic liability and ensure staff training
  • Create market-focused strategies in collaboration with Marketing to enhance revenue
  • Work with Purchasing to secure necessary supplies and maintain clinic equipment requirements
  • Provide leadership and guidance in Human Resources to enhance staff performance and development

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contributions
  • Opportunities for career development and advancement
Full Job Description
The Administrative Supervisor provides leadership to administrative and nursing staff working with the SBU. The positions reports to the Clinic Administrator or Ambulatory Care Director. The Administrative Supervisor, along with the Clinic Administrator or Ambulatory Care Director is responsible for assuring high quality administrative service to Kelsey-Seybold patients. The position is responsible for implementing standards, policies and procedures formulated and recommended by Kelsey-Seybold Clinic. The position directly supervises administrative staff in small clinics where the Clinic Administrator has responsibility for more than one SBU. In very large clinics (e.g. West and The Main Campus), the Administrative Supervisor may supervise two or more coordinators or large administrative support departments.

Primary Responsibilities:

  • 20% 1b. Manages customer service and initiates appropriate action. Performs as the on-site manager when the Clinic Administrator is not available. Evaluates patient flow and administrative service provided bye the administrative staff member. Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions. Implements and monitors administrative service standards, protocols, policies and procedures. Assists the Clinic Administrator is maintaining appropriate administrative staff ratios. Performs in a line administrative positions and supervises line administrative staff in the daily operational activities of the SBU. Maintains a safe and clean environment. Maintains confidentiality in the delivery of healthcare services
  • 20% 2b. Nature and Scope: reports to the Clinic Administrator/Ambulatory Care Director. Assists in establishing corporate policy and procedures. Works with functional and staff units in developing and implementing policies and procedures related to: Finance, Managed Health Care, Quality Assurance/Risk Management, Marketing, Purchasing and Human Resources
  • 10% 3b. Finance: Establish and maintain control of profit and loss for the clinic. Review and present capital equipment proposals. Formalize and review appropriate levels of funding for each clinic. Create specific objectives and performance targets for each clinic. Allocate resources and focus work efforts on strategic objectives. Control costs by establishing budgets and formulating compliance standards. Monitor expenses and review cash flows for the clinic. Pursue alternatives to generate incremental revenue, leading to improved net income. Ensures that asset base will earn adequate financial returns after accounting for maintenance, replacement and upgrades
  • 10% 4b. Managed Health Care: Ensure timely and ongoing plan information is communicated throughout the clinic. Work directly with managed care department in ensuring operational objectives are being met to support contractual agreements. Provide for continued training and development in area of managed care contracts
  • Ensure clinic compliance with all managed care contractual agreements
  • 10% 5b. Quality Assurance/Risk Management: Works with Risk Manager to ensure safety and minimize risk exposure throughout the clinic for patients and employees. Provides for timely and ongoing training and in-services for clinic staff to ensure reduced liability and risk
  • 10% 6b. Marketing Function: Identify and create an appropriate market environment for each geographical location. Focus each clinics energies on improved customer relation. Analyze each clinics capacity in conjunction with conducting market analysis of each geographical location to determine growth and maintenance. Interact with customers and markets both internal and external to the organization. Collaborate with Marketing to create marketing strategies in an effort to maximize revenues. Collaborate with Marketing to establish Kelsey-Seybold Clinic as a responsible and ethical corporation within the local communities. Collaborate with Marketing to formulate strategies to determine and achieve growth in the healthcare market. Collaborate with Marketing to choose and develop market segments where particular strengths can be exploited and developed. Collaborate with Marketing to evaluate the competitive strategies of rival organizations. Collaborate with Marketing to search out new market segments and new geographical areas to enter
  • 10% 7b. Purchasing: Works with Purchasing Manager and Facilities departments to ensure equipment and facilities needs are appropriately procured. Secures necessary supplies and equipment with assistance form the Purchasing department. Monitors supplies and equipment expenditures and works closely with Purchasing department following clinic policy and guidelines
  • 10% 8b. Human Resources: Provides guidance and leadership to the clinics. Collaborate with Human resources to establish relative and measurable criteria for evaluation of all staff members. Develop subordinates by utilizing training, guidance and continuing education. Provide performance feedback to direct reports. Evaluate staff performance and career development. Develop and maintain open lines of communication throughout the organization. Apply clinic policies and procedures to all employees; including equal opportunity and affirmative action. Conduct and attend staff meetings. Develop staffing patterns for each department. Provide an open door policy for all employees


You9ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years medical office experience to include the following: face-to-face customer service, cash handling, patient registration, appt
    scheduling, medical billing, charge entry/capture, experience & knowledge of managed care
  • 1+ years of medical office supervisory experience Or 4+ years of KSC Medical Office experience in a Coordinator or Leadership capacity
  • Proven basic PC Literacy. Alpha/Numeric Forms Entry
  • Proven excellent communication and interpersonal skills
  • Proven basic Math ability
  • 10 Key touch
  • Proven ability to speak, understand and write English


Preferred Qualifications:

  • Bachelor Degree in a related field
  • 5+ years of the following; medical insurance/managed care, cash handling, cash close out, and direct face-to-face customer service experience
  • Microsoft Word & Excel
  • Bilingual- English / Spanish


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you9ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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