Supervising Automated Systems Analyst I

County of San Bernardino, CA

$75K — $106K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of full-time experience in application support and troubleshooting end-user issues
  • Proficient in Microsoft Word, Excel, and PowerPoint with networking support skills
  • Experience with Active Directory and managing endpoint devices
  • Completed 30 units of college coursework in Information Technology or relevant certifications
  • Ability to substitute one year of experience for education or certification

Responsibilities

  • Manage and oversee complex networked computer systems and functions
  • Supervise technical staff and maintain endpoint systems like desktops and printers
  • Assist IT service desk manager with service level agreements and inventory tracking
  • Identify and recommend IT solutions for hardware, software, and network conflicts
  • Support users with desktop and helpdesk inquiries

Benefits

  • Health, dental, vision, and life insurance options
  • Voluntary benefits available based on plan selection
  • Retirement benefits subject to change
  • Support and resources for employees and eligible dependents
  • Exceptional work-life balance facilitation through flexible working environments
Full Job Description
Salary : $75,483.20 - $106,308.80 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 26-19772-01
Department: Multiple County Departments
Opening Date: 08/29/2026
Closing Date: 9/11/2026 5:00 PM Pacific
FLSA: Exempt

The Job
San Bernardino County is recruiting for Supervising Automated Systems Analysts I to manage networked information systems, functions, and services. Duties include evaluation, modification, implementation and oversight of complex networked computer systems and the distribution of PCs and other devices. Additionally, incumbents may supervise a technical staff, manage and maintain endpoint systems such as desktops, printers and various user based devices. This position will assist the IT service desk manager in maintaining service level agreements, asset inventory, and Help Desk tracking and support; determine departmental information technology (IT) needs, such as hardware requirements and capabilities; and recommend resolutions for hardware, software and network conflicts.
For a more comprehensive listing of job duties for this classification, please refer to the Supervising Automated Systems Analyst I job description.
The eligible list established from this recruitment may be used to fill future vacancies throughout the County.
EXCELLENT BENEFITS
To review job-specific benefits, refer to: and
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must successfully pass a background check, which includes fingerprinting and a job-related medical exam.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
REQUIRED EXPERIENCE: Two (2) years of full-time equivalent experience, within the last five (5) years, supporting computer applications (i.e., troubleshooting; assisting and instructing end-users on effective use; resolving problems).
Experience must include proficiency with Microsoft Word, Excel, and PowerPoint use and experience with the following advanced functions: supporting Microsoft networked desktops; maintaining and supporting networking functions; supporting user access to file and print servers; utilizing Active Directory; coordinating migrations/upgrades; and assisting users with computer applications and desktop/helpdesk support.
-AND-
REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed, college level coursework from accredited** college or university in Information Technology OR Certification as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), CompTIA A+, or Cisco Certified Network Administrator (CCNA) certification.
Education Substitution:One (1) year of additional qualifying experience may substitute for the required education or certificate.

**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

Desired Qualifications
The ideal candidate will possess:
  • Experience supervising or leading technical staff in an IT operations, service desk, or systems support environment.
  • Experience managing enterprise endpoint systems, including computers, printers, mobile devices, and other user-facing technology.
  • Knowledge of IT service management practices, including service level agreements, help desk operations, ticket tracking, and customer support.
  • Experience with IT asset management, hardware deployment, inventory tracking, and technology lifecycle management.
  • Experience evaluating IT needs and recommending hardware, software, and network solutions.
  • Strong knowledge of networked computer systems and experience troubleshooting hardware, software, and network-related issues.
  • Strong analytical, problem-solving, communication, and customer service skills.

Selection Process
Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PT, FRIDAY, SEPTEMBER 11, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Supervisory Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate * for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.

*Retirement benefits subject to change.
01

PLEASE READ THE BELOW STATEMENT
Instructions:
The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
  • I have read and understand the above statement.

02

Qualifying Experience: Indicate how many years of experience, within the last five (5) years, you have assisting users with applications and desktop/helpdesk support.
  • Less than one year of recent qualifying experience as specified above.
  • 2 years of recent qualifying experience as specified above.
  • 3-4 years of recent qualifying experience as specified above.
  • 5+ years of recent qualifying experience as specified above.

03

Education/Coursework: A list of coursework is required. Please provide the following information:
  • Course Number & Title
  • School name
  • Units: number of units & type (semester or quarter)

    Example: CSCI 1-Computer Science I, CSUSB, 4 qtr units.If you have completed a degree in Computer Science or other closely related field, indicate degree completed (e.g., B.S., M.S., etc.), major field, and school. You do not need to list coursework.If you have attached unofficial transcripts in lieu of listing coursework, please indicate such below.If none, indicate N/A.

  • 04

    Education - Certification(s): Indicate certificate(s) completed.
    • MS Certified Systems Engineer (MCSE)
    • MS Certified Systems Administrator (MCSA)
    • CompTIA A+
    • Cisco Certified Network Administrator (CCNA)
    • N/A

    05

    Network Administration: Describe in one paragraph your experience in network administration, workstation migrations and builds, and network layout/design, etc. Please include sufficient details that convey the complexity of the work you performed and the type of network(s) you have experience working with.If none, indicate N/A.
    06

    Project Management: Describe in one paragraph your experience leading projects. Give a brief description of the number and type of projects you have been involved with and a brief summary of your role and responsibilities. Include task management tools, how project success was measured, project deliverables, and if projects were completed on time and under budget.If none, indicate N/A.
    07

    VMware, SQL, and Crystal: Describe your experience working with VMware, SQL, and Crystal. Include the amount of experience and the duties performed in association with VMware, SQL, and Crystal.If none, indicate N/A.
    08

    Electronic Health Records: Describe your experience working with electronic health records. Include the amount of experience and duties performed in an electronic health record system. If no experience, indicate "N/A."
    09

    Lead/Supervisory Experience: Indicate the areas in which you have experience. Select ALL that apply.
    • Advise on work problems
    • Assign and review work
    • Train staff
    • Approve leave time
    • Change work schedules
    • Counsel on behavior problems
    • Give input on work performance evaluations
    • Write work performance evaluations for supervisor's signature
    • Write and sign work performance evaluations
    • Interview candidates for hiring
    • Recommend candidates for hiring
    • Make final hiring decisions
    • Recommend disciplinary actions
    • Carry out disciplinary actions (write reprimands, terminations, etc.)
    • None of the above

    10

    Department Specific Applications: Indicate where you have at least twenty-four (24) months (2 Years) of experience supporting the following applications/systems:Select all that apply.
    • MS Office 365
    • MS SQL Reports/Crystal Reports
    • MS SharePoint
    • MS Azure Administration
    • Kofax Imaging
    • FileNet
    • Computer-Aided Dispatch/Mapping
    • STAR
    • JNET
    • CWS/CMS
    • Probation Caseload Explorer
    • Meditech
    • C-IV
    • BH Management Information Systems (EHR/Avatar/EPIC)
    • Bosch Video Management Systems
    • Power Automate
    • Power Apps
    • Power BI
    • PowerShell
    • VBS Scripting
    • Legacy Systems
    • SAP
    • ESRI GIS
    • Windows Deployment Server (WDS)
    • Apple Configurator
    • Content Management Systems
    • PIMS
    • eSDR/SDR
    • Eforms
    • Eagle Recorder
    • Kantech
    • Database Management Systems (DBMS)
    • Athena
    • EPIC
    • myAvatar
    • Other
    • None of the above

    11

    Experience Level: What is your experience level configuring and troubleshooting Hatch computers, Hatch TeachSmart Interactive Whiteboard, and Hatch WePlaySmart multi-touch tables?
    • Beginner
    • Intermediate
    • Expert
    • I do not possess this experience.

    12

    Experience Level: What is your experience configuring and troubleshooting Apple iPhones and iPads?
    • Beginner
    • Intermediate
    • Expert
    • I do not possess this experience.

    13

    Experience Level: What is your experience level troubleshooting voice and data cables (Cat5/Cat6)?
    • Beginner
    • Intermediate
    • Expert
    • I do not possess this experience.

    14

    Experience Level: What is your experience configuring and troubleshooting modems and routers specifically for Spectrum, AT&T, and Frontier?
    • Beginner
    • Intermediate
    • Expert
    • I do not possess this experience.

    15

    Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way

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