Seven or more years of technical support experience
Proven ability to define data requirements and build analytical queries
Valid Class C Driver's License
Bachelor's degree in a relevant field preferred
Experience with asset data and maintenance plans for substation equipment
Proficient in Microsoft Excel and data visualization tools
Lean Six Sigma or process improvement training is a plus
Responsibilities
Collaborate with stakeholders to define data needs and translate them into analytical queries
Develop new processes aimed at increasing productivity and efficiency
Update technical manuals based on current industry standards and practices
Provide input for documentation and technical delivery policies
Support the substation's goals for material processing and set targets
Execute established work processes independently
Communicate project statuses and align initiatives with business strategies
Conduct data analysis to identify trends from large datasets
Lead major impactful projects and provide consulting solutions for complex issues
Benefits
Hybrid work mode with remote work options
Access to comprehensive candidate resources including benefits and perk details
Consideration for applicants with criminal records under the Fair Chance Ordinance
Mandatory background investigation prior to hiring for specific positions
Training provided upon hiring to meet compliance standards
Full Job Description
Responsibilities
Collaborates with business stakeholders to define data requirements and translate business questions into analytical queries.
Develops new processes with the goals of increasing productivity, reducing risk of system failure, promoting efficiency in workflow, and meeting or exceeding key operational performance targets.
Updates and revises technical manuals based on policies and procedures, manufacturer information, industry standards and best practices.
Provides input into the definition and documentation of the technical delivery policy, process, standards and documentation templates, collaborating with the product development team on product design and upgrades.
Supports substation in creating goals for bill of material processing, setting monthly targets with support from transmission and distribution.
Delivers independent execution of established and emerging work processes and systems.
Communicates status of projects and studies, assists with planning and scheduling, and ensures alignment of communications initiatives to meet business unit goals and overall strategy, including consistency in tone, message, and approach.
Conducts data analysis to develop insights and identify trends from large datasets regarding substation package intake and processing.
Lead major projects that have major financial or operational impact to the operating unit and/or company. Performs in-depth analysis, develops recommendations, and provides consulting to address customer and/or Company problems/issues which cross organizational boundaries and require thorough technical knowledge to resolve.
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
Seven or more years of experience providing technical support.
Experience in defining data requirements and building analytical queries.
Possess a valid Class C Driver's License.
Preferred Qualifications
Bachelor's degree in Computer Science, Data Science, Data Analytics, Information Management or other relevant field of study
Experience working with asset data, maintenance plans, work orders and/or repair notifications for substation equipment and/or high-voltage electrical equipment.
Experience working with asset data and associated data in SAP.
Experience with Microsoft Excel, including pivot tables, v-lookups and scripting.
Experience with data visualization tools (e.g. Power BI).
Experience with SAS Analytics and Programming.
Lean Six Sigma or process improvement training and experience.
Ability to establish relationships with office-based and field-based teammates.
Additional Information
This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
