Posting Details

Posting Summary

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Posting Number
STA00688PO26

Job Family
Information Technology

Job Function
IT Business Systems Analysis

USC Market Title
IT Business Systems Analysis Director

Link to USC Market Title
https://uscjobs.sc.edu/titles/183932

Job Level
M4 - Managerial

Business Title (Internal Title)
Student Systems Tech Team Manager

Campus
Columbia

Work County
Richland

College/Division
Division of Information Technology

Department
IT Enterprise Applications

State Pay Range
T09

USC Market Range
MRN - $123,183 $157,058 $190,934

Anticipated Hiring Range
$123,183 - Salary is commensurate with experience

Location of Vacancy
On-site in Columbia, SC

Part/Full Time
Full Time

Hours per Week
37.5

Work Schedule

• Standard working schedule: Monday - Friday 8:30am - 5:00pm, with 1 hour for lunch.
• Must be willing to work a flexible schedule to meet the needs of the Division of IT.

Basis
12 months

Job Search Category
Information Technology

Position Description

Advertised Job Summary

Help shape the future of student technology at the University of South Carolina. We are seeking an experienced technology leader to lead the technical team responsible for Ellucian Banner and the applications and integrations that support the student experience across USC. As our Student Systems Technical Team Manager, you will lead a talented team of technical professionals, influence the direction of critical enterprise systems, modernize and improve how we deliver technology, and partner with university leaders and functional teams to solve meaningful problems. If you have strong Banner technical expertise, enjoy leading and developing people, and want an opportunity where your work directly supports students and the mission of a major university, we would like to hear from you.

The Student Systems Technical Team Managerprovides technical and people leadership for the team responsible for the development, configuration, integration, maintenance, and production support of USC's core student systems. The position leads a team of six technical professionals supporting Ellucian Banner, along with related technologies such as DegreeWorks, Banner Document Management, batch processing, integrations, and other applications supporting the student lifecycle.

This is more than a day-to-day application support role. You will help set the technical direction for USC's student systems, establish strong development and production-support practices, improve automation and integration, reduce technical debt, and ensure these mission-critical systems remain reliable and secure. You will work closely with partners in areas such as Admissions, the Registrar, Financial Aid, and other university organizations to translate business needs into sustainable technical solutions.

Key Responsibilities

• Lead and develop a high-performing technical team responsible for USC's Student Systems applications.
• Provide technical leadership for Ellucian Banner, DegreeWorks, Banner Document Management, batch processing, integrations, and related technologies.
• Oversee the development, configuration, testing, deployment, maintenance, and continuous improvement of student systems.
• Ensure reliable day-to-day operations of mission-critical systems, including production troubleshooting, root-cause analysis, upgrades, patches, and performance management.
• Lead technical projects involving new functionality, integrations, enhancements, upgrades, and data migrations.
• Establish and continuously improve development, testing, documentation, change management, source/code management, and production-support standards.
• Partner with functional organizations and stakeholders to translate business requirements into effective, maintainable technical solutions.
• Manage vendors and third-party technology providers and coordinate their work with university technical and functional teams.
• Protect the security, integrity, privacy, and availability of student information, including adherence to FERPA and university IT policies.
• Build strong relationships with university customers through responsive support, clear communication, accountability, and a service-oriented approach.

What We're Looking For

• Bachelor's degree and 5+ years of relevant professional experience, or an equivalent combination of education, certification, training, and experience.
• At least 2 years of experience managing or supervising technical professionals.
• Significant experience supporting a Student Information System, with 5+ years of Ellucian Banner Student experience strongly preferred.
• Strong technical knowledge of databases, SQL, system integrations, APIs/interfaces, data management, and enterprise application architecture.
• Experience with application development and the full software development lifecycle, including design, testing, deployment, maintenance, and change management.
• Experience planning and executing enterprise application upgrades, patches, configuration changes, and production deployments.
• Demonstrated ability to troubleshoot complex production application and integration problems and lead effective root-cause analysis.
• A leadership style that develops people, encourages collaboration, builds technical depth, and holds teams accountable for results.
• Strong customer-service orientation and the ability to build trusted relationships with both technical and nontechnical partners.
• Ability to communicate complex technology issues clearly to audiences ranging from developers to functional leaders and senior management.
• Commitment to security, documentation, operational discipline, continuous improvement, and reliable production support.

Why Join Us?

• Make an impact that matters. The systems you lead directly support students and some of the university's most important academic and administrative processes.
• Lead, don't just maintain. This role has the opportunity to improve technical practices, modernize processes, strengthen integrations, and influence the future direction of USC's Student Systems environment.
• Build a great team. You'll lead six technical professionals and have the opportunity to develop talent, expand knowledge across the team, and create a strong engineering and customer-service culture.
• Solve interesting problems at enterprise scale. Banner and its surrounding ecosystem touch numerous applications, integrations, business processes, and university organizations.
• Work closely with the people who use what you build. You'll partner directly with Admissions, Registrar, Financial Aid, academic organizations, and other university stakeholders.
• Balance stability with modernization. You'll be responsible for keeping critical systems dependable today while helping USC improve and modernize them for tomorrow.
• Join a mission-driven organization. Your technical leadership ultimately supports education, research, faculty, staff, and student success rather than simply delivering technology for its own sake.

Perks of the University of South Carolina

• Downtown COLA Location. Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
• Energetic Leadership. Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of certification, training, education and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

• Minimum of 2 years managerial experience.
• Experience with Student Information Systems (e.g., Banner, PeopleSoft or similar).
• Strong knowledge of databases (SQL), system integrations, and data management.
• 5+ years Banner Student Systems experience.

Knowledge/Skills/Abilities

• Banner student system, Higher Education, Development Life Cycle.

Job Duties

Job Duty

Managerial duties

Supervises employees by applying appropriate management principles according to university policy and procedures. Completing EPMS timely and accurately, and monitoring employee progress towards goal attainment. Communicates expectations and provides feedback to assist employee with performance improvement, professional development, and skills/competency development.

Essential Function
Yes

Percentage of Time
25

Job Duty

Technical Leadership

Lead and supervise technical development staff and system analysts supporting student systems, fostering a collaborative and high-performing team environment. Provide clear guidance on development requirements, system integrations, and industry best practices, while ensuring strict adherence to data security, privacy standards, and regulatory compliance. Drive the team in establishing, documenting, and continuously improving processes and procedures throughout the full system development lifecycle, including design, testing, deployment, and maintenance. Promote consistency, efficiency, and quality in development practices through governance, standards, and code management. Coordinate closely with vendors, third-party providers, and campus stakeholders to ensure solutions are effectively delivered, aligned with business needs, and support the evolving requirements of the university community.

Essential Function
Yes

Percentage of Time
20

Job Duty

Project Management

Plan, prioritize, and implement system-related projects, including the deployment of new modules, system integrations, enhancements, and data migrations. Collaborate with stakeholders across functional and technical areas to gather, analyze, and document business requirements, translating them into effective and sustainable technical solutions. Develop project plans, define scope, allocate resources, and manage risks to ensure successful execution. Monitor project timelines, budgets, and deliverables, ensuring milestones are met and outcomes align with institutional goals. Provide regular status updates, facilitate communication among stakeholders, and ensure smooth project transitions from development through testing, deployment, and post-implementation support.

Essential Function
Yes

Percentage of Time
20

Job Duty

System Management and Administration

Oversee the daily operation, maintenance, and performance of student information systems (e.g., SIS, LMS integrations), ensuring high availability, reliability, and optimal system functionality. Manage and coordinate system upgrades, patches, configurations, and enhancements, including planning, testing, and deployment to minimize disruption to users. Monitor system performance and proactively identify and resolve issues to maintain continuity of services. Ensure system security, data integrity, and compliance with relevant regulations (e.g., FERPA) through the implementation of access controls, auditing practices, and regular system reviews.

Essential Function
Yes

Percentage of Time
20

Job Duty

Documentation and Support

Develop and maintain clear documentation and deliver training to support effective use of student systems among staff and faculty. Provide troubleshooting for complex system issues, performing root cause analysis and coordinating timely resolutions with technical teams and vendors. Promote best practices and support user adoption through on