The Opportunity Every student deserves to feel connected, supported, and set up for success. What does it take to create a digital experience that helps make that happen? As the Digital Student Engagement Specialist, you will play a key role in shaping how students experience support at Toronto Metropolitan University. Through innovative digital engagement strategies and personalized outreach, you will help create meaningful connections that foster belonging, remove barriers, and support student success from enrolment through graduation.
Working with Salesforce Experience Cloud you will collaborate with our external implementation partner to design, implement, and continuously enhance digital engagement initiatives that connect students with the resources, services, and opportunities they need to thrive. You will work closely with staff, faculty, and campus partners to develop targeted interventions that respond to the diverse needs of TMU's student community, with a particular focus on supporting equity-deserving and traditionally underrepresented students.
In this highly collaborative role, you will combine data, technology, and student-centred thinking to evaluate the effectiveness of engagement strategies, identify opportunities for improvement, and develop innovative approaches that strengthen student success and retention. This is an exciting opportunity for someone who is passionate about student success, digital innovation, and creating inclusive experiences that make a lasting difference in students' lives.
QualificationsTo help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:
- Completion of post-secondary degree in education, business or related discipline.
- Minimum of four (4) years of experience in a post-secondary learning support role in student engagement, training, or program delivery.
- Demonstrated experience (minimum 1 year) and knowledge of Salesforce Experience Cloud and Marketing Cloud.
- Experience with Salesforce; being at least at the level of Administrator.
- Experience implementing or delivering student support programs.
- Experience leading or facilitating programs, events or training sessions.
- Experience coordinating projects and coordinating work of other employees.
- Demonstrated knowledge of computer (MS office, custom databases) and web/social media based applications.
- Knowledge of adult learning processes.
- Demonstrated knowledge of data analysis.
Additional Information (OPSEU) Position Number(s) 20004278
Reports To Manager of Student Engagement & Development
Department Ted Rogers School of Management
Employee Group OPSEU
Vacancy Type FTCE - this is a current vacancy
Work Location Hybrid subject to operational requirements
Start Date ASAP
End Date N/A
Hours of Work 36.25 (limited weekend and evening work may be required on occasion)
Grade 12
Salary Scale $82,635.82 - $104,680.62
Hiring Salary Range $82,635.82 - $90,298.41
TA Specialist Claudiu
Posting Date June 30, 2026
Application Close Date July 21, 2026
