What You'll Be Working On- Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks
- Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization
- Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support
- Creating dashboards to track key metrics across customer success, AI agent performance, and business operations
- Managing vendor relationships and evaluating new tools to support our growing operations
Requirements- 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
- Clear communicator who builds trust easily with healthcare customers and team members
- Experience managing projects from start to finish and coordinating across different areas
- Good with numbers and able to spot trends that help guide business decisions
- Excited to work in-person at our NYC office
You are a good fit if- You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities
- You're proactive about identifying both risks and growth opportunities across the business
- You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve
- You're naturally curious about healthcare workflows and passionate about improving them with technology
- You take ownership of outcomes and measure your success by company and customer metrics
What we offer- Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development
- Meaningful equity: Early employee stock options with significant ownership potential
- Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches
- Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team
- Impact at scale: Work that builds the infrastructure to help millions of patients access care
Interview ProcessAt each stage, we decide within 24hrs and update you shortly after:
- First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit.
- Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes.
- Team Day (Half-day) [In-Person]: Visit our New York office to meet with co-founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.
If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you.
